Tanis Martin, Hartmann Tilo, Te Poel Fam
Department of Communication Science, Vrije Universiteit Amsterdam, The Netherlands.
Department of Communication Science, Vrije Universiteit Amsterdam, The Netherlands.
Patient Educ Couns. 2016 Jul;99(7):1227-1232. doi: 10.1016/j.pec.2016.01.021. Epub 2016 Feb 1.
The present study explores how seeking online information may affect satisfaction with the doctor consultation and what role health anxiety plays in this context.
A survey was conducted asking patients in doctors' offices about their online seeking for health information and measuring health anxiety prior to the consultation, and their satisfaction with the consultation afterwards (N= 239).
Results showed that health anxiety is positively related to seeking online health information and that health anxious people are less satisfied with the doctor consultation. Furthermore, people searching more extensively appreciated the duration of their physician's consultation less, but only if they were relatively health anxious.
The internet has significantly changed how patients can prepare themselves prior to the doctor consultation. This may have a negative effect on the satisfaction with the consultation, especially for people that are health anxious.
Doctors should be aware that online health information seeking affects the satisfaction with the consultation, especially for health anxious individuals.
本研究探讨在线寻求信息如何影响对医生咨询的满意度，以及健康焦虑在此背景下所起的作用。
开展了一项调查，询问在医生办公室就诊的患者关于他们在线寻求健康信息的情况，并在咨询前测量其健康焦虑程度，之后测量他们对咨询的满意度（N = 239）。
结果显示，健康焦虑与在线寻求健康信息呈正相关，且健康焦虑的人对医生咨询的满意度较低。此外，搜索范围更广的人对医生咨询时长的评价较低，但仅限于他们健康焦虑程度相对较高的情况。
互联网显著改变了患者在医生咨询前进行自我准备的方式。这可能会对咨询满意度产生负面影响，尤其是对健康焦虑的人。
医生应意识到，在线寻求健康信息会影响对咨询的满意度，尤其是对健康焦虑的个体。
