Zeeman Heidi, Kendall Elizabeth, Whitty Jennifer A, Wright Courtney J, Townsend Clare, Smith Dianne, Lakhani Ali, Kennerley Samantha
School of Human Services and Social Work, Menzies Health Institute Queensland, Griffith University, University Drive, Meadowbrook, QLD, 4131, Australia.
RECOVER Injury Research Centre, Griffith University, Meadowbrook, QLD, Australia.
BMC Public Health. 2016 Mar 15;16:261. doi: 10.1186/s12889-016-2936-x.
Identifying the housing preferences of people with complex disabilities is a much needed, but under-developed area of practice and scholarship. Despite the recognition that housing is a social determinant of health and quality of life, there is an absence of empirical methodologies that can practically and systematically involve consumers in this complex service delivery and housing design market. A rigorous process for making effective and consistent development decisions is needed to ensure resources are used effectively and the needs of consumers with complex disability are properly met.
METHODS/DESIGN: This 3-year project aims to identify how the public and private housing market in Australia can better respond to the needs of people with complex disabilities whilst simultaneously achieving key corporate objectives. First, using the Customer Relationship Management framework, qualitative (Nominal Group Technique) and quantitative (Discrete Choice Experiment) methods will be used to quantify the housing preferences of consumers and their carers. A systematic mixed-method, quasi-experimental design will then be used to quantify the development priorities of other key stakeholders (e.g., architects, developers, Government housing services etc.) in relation to inclusive housing for people with complex disabilities. Stakeholders randomly assigned to Group 1 (experimental group) will participate in a series of focus groups employing Analytical Hierarchical Process (AHP) methodology. Stakeholders randomly assigned to Group 2 (control group) will participate in focus groups employing existing decision making processes to inclusive housing development (e.g., Risk, Opportunity, Cost, Benefit considerations). Using comparative stakeholder analysis, this research design will enable the AHP methodology (a proposed tool to guide inclusive housing development decisions) to be tested.
It is anticipated that the findings of this study will enable stakeholders to incorporate consumer housing preferences into commercial decisions. Housing designers and developers will benefit from the creation of a parsimonious set of consumer-led housing preferences by which to make informed investments in future housing and contribute to future housing policy. The research design has not been applied in the Australian research context or elsewhere, and will provide a much needed blueprint for market investment to develop viable, consumer directed inclusive housing options for people with complex disability.
识别复杂残疾人士的住房偏好是一个急需但仍欠发达的实践和学术领域。尽管人们认识到住房是健康和生活质量的社会决定因素，但缺乏能够切实且系统地让消费者参与这一复杂的服务提供和住房设计市场的实证方法。需要一个严格的流程来做出有效且一致的发展决策，以确保资源得到有效利用，并妥善满足复杂残疾消费者的需求。
方法/设计：这个为期3年的项目旨在确定澳大利亚的公共和私人住房市场如何能更好地回应复杂残疾人士的需求，同时实现关键的企业目标。首先，使用客户关系管理框架，定性方法（名义小组技术）和定量方法（离散选择实验）将用于量化消费者及其照料者的住房偏好。然后，将采用系统的混合方法、准实验设计来量化其他关键利益相关者（如建筑师、开发商、政府住房服务机构等）在为复杂残疾人士提供包容性住房方面的发展优先事项。被随机分配到第1组（实验组）的利益相关者将参加一系列采用层次分析法（AHP）的焦点小组。被随机分配到第2组（对照组）的利益相关者将参加采用现有包容性住房开发决策流程（如风险、机会、成本、效益考量）的焦点小组。通过比较利益相关者分析，这种研究设计将能够对层次分析法（一种提议用于指导包容性住房开发决策的工具）进行测试。
预计本研究的结果将使利益相关者能够将消费者住房偏好纳入商业决策。住房设计师和开发商将受益于创建一套简洁的以消费者为主导的住房偏好，据此对未来住房进行明智投资，并为未来住房政策做出贡献。该研究设计尚未在澳大利亚或其他地方的研究中应用，将为市场投资提供一份急需的蓝图，以开发可行的、以消费者为导向的复杂残疾人士包容性住房选择。
