开展有效的医生绩效反馈：医疗保健领导者入门指南。

Conducting Effective Physician Performance Feedback: A Primer for Healthcare Leaders.

作者信息

Cheng Amy H Y, Manayathu Jason, Sinclair Douglas, Tullis D Elizabeth, Bandiera Glen

机构信息

Director of Quality Improvement, in the emergency department at St. Michael's Hospital and assistant professor in the Division of Emergency Medicine, Department of Medicine, University of Toronto.

Manager of Strategy and Corporate Planning at St. Michael's Hospital, Toronto, ON.

出版信息

Healthc Q. 2016;18(4):42-8. doi: 10.12927/hcq.2016.24551.

DOI:10.12927/hcq.2016.24551

PMID:27009707

Abstract

Physician performance feedback (PPF) can help physicians gain insight into their practice, to identify areas for improvement, and to implement changes to improve care. There is increasing interest in the use of PPF in Canada. However, little is known about the different types of PPF methods and whether PPF can lead to improved physician performance and patient outcomes. We provide a primer for healthcare leaders interested in doing PPF by reviewing common PPF methods. We then describe our institution's experience with physician multi-source feedback and provide strategies to conduct meaningful PPF.

摘要

医师绩效反馈（PPF）有助于医师深入了解自己的医疗实践，识别需要改进的领域，并实施改进措施以提高医疗质量。在加拿大，对使用PPF的兴趣与日俱增。然而，对于不同类型的PPF方法以及PPF是否能提高医师绩效和患者治疗效果，人们了解甚少。我们通过回顾常见的PPF方法，为对开展PPF感兴趣的医疗领导者提供一份入门指南。然后，我们描述了我们机构在医师多源反馈方面的经验，并提供进行有意义的PPF的策略。