Rek Isabelle, Dinger Ulrike
Department of General Internal Medicine and Psychosomatics, University Hospital Heidelberg, Heidelberg University.
J Couns Psychol. 2016 Jul;63(4):429-42. doi: 10.1037/cou0000157. Epub 2016 May 23.
Telephone emergency services (TES) play an important role in suicide prevention across different health care systems around the world. However, little is known about the telephone counselors who often volunteer to provide free and confidential help for people in emotional crises. The current study aims to examine the interpersonal values of volunteer counselor trainees and further investigates their personality traits, life satisfaction and expectations regarding their future counseling style.
For the current study, 261 counselor trainees were recruited within the German nationwide organization TelefonSeelsorge at the beginning of their paraprofessional training. Interpersonal values were described according to the interpersonal circumplex (IPC) model with the structural summary method.
Compared to a matched nonclinical reference group, trainee counselors reported significantly higher interpersonal values for the scales Harmony (LM) and Helpful Influence (NO). A cluster analysis revealed 3 distinct groups of trainees, which can be described as predominantly submissive-altruistic, helpful-influential, and friendly-harmonious. The 3 groups further differed in the Big Five personality traits Extraversion, Neuroticism and Agreeableness, as well as in self-reported mentalization, attachment anxiety, and avoidance, but not in life satisfaction. Furthermore, the groups differed with regard to their expected future counseling style.
The results contribute to an understanding of interpersonal goals and motives of volunteer counselor trainees in TES. (PsycINFO Database Record
电话应急服务（TES）在全球不同医疗保健系统的自杀预防中发挥着重要作用。然而，对于经常自愿为处于情感危机中的人们提供免费且保密帮助的电话咨询师，我们却知之甚少。本研究旨在考察志愿者咨询师学员的人际价值观，并进一步探究他们的人格特质、生活满意度以及对未来咨询风格的期望。
在本研究中，261名咨询师学员于其准专业培训开始时，在德国全国性组织TelefonSeelsorge内被招募。人际价值观依据人际环形模型（IPC），采用结构总结法进行描述。
与匹配的非临床参照组相比，学员咨询师在和谐（LM）和有益影响（NO）量表上报告的人际价值观显著更高。聚类分析揭示了3个不同的学员群体，可分别描述为主要是顺从利他型、有益影响型和友好和谐型。这3个群体在大五人格特质外向性、神经质和宜人性方面，以及在自我报告的心理化、依恋焦虑和回避方面存在差异，但在生活满意度方面无差异。此外，这些群体在预期的未来咨询风格上也存在差异。
这些结果有助于理解电话应急服务中志愿者咨询师学员的人际目标和动机。（PsycINFO数据库记录
