Jein R F, Harris B L
J N Y State Nurses Assoc. 1989 Jun;20(2):16-20.
Many hospitals have employed nurses from other countries in order to cope with the problems of the nursing shortage in the United States. Mixing nurses from different cultures may create cross-cultural conflicts related to differing hierarchies of needs and to differences in language, decision making, viewing conflicts, behavioral norms, and role expectations. Nursing managers can develop feasible and effective means for solving cross-cultural conflicts if they are aware of these cultural differences, encourage the nurses involved to discuss their differences, and expand their own ability to listen.
许多医院雇佣了来自其他国家的护士，以应对美国护理短缺的问题。不同文化背景的护士混合在一起可能会引发跨文化冲突，这些冲突涉及不同的需求层次、语言差异、决策方式、对冲突的看法、行为规范以及角色期望。如果护理管理者意识到这些文化差异，鼓励相关护士讨论他们之间的差异，并提升自己的倾听能力，他们就能制定出可行且有效的方法来解决跨文化冲突。
