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近端退出状态对工作态度、求职意向、离职意愿和员工离职率的影响。

The effects of proximal withdrawal states on job attitudes, job searching, intent to leave, and employee turnover.

机构信息

Department of Management & Organization, Foster School of Business, University of Washington.

Department of Management, Arizona State University.

出版信息

J Appl Psychol. 2016 Oct;101(10):1436-1456. doi: 10.1037/apl0000147. Epub 2016 Aug 8.

Abstract

We present the first major test of proximal withdrawal states theory (PWST; Hom, Mitchell, Lee, & Griffeth, 2012). In addition, we develop and test new ideas to demonstrate how PWST improves our understanding and prediction of employee turnover. Across 2 studies, we corroborate that reluctant stayers (those who want to leave but have to stay) are similar to enthusiastic leavers (those who want to leave and can leave) in affective commitment, job satisfaction, and job embeddedness, and that reluctant leavers (those who want to stay but have to leave) are similar to enthusiastic stayers (those who want to stay and can stay) on these dimensions. We find that job satisfaction and job embeddedness more strongly influence the intent to leave and job search behavior for enthusiastic stayers and leavers than for reluctant stayers and leavers. More important, we show that for those experiencing low control over their preference for leaving or staying (i.e., reluctant stayers and leavers), traditional variables such as job satisfaction, job embeddedness, and intent to leave are poor predictors of their turnover behavior. We further demonstrate that focusing on enthusiastic stayers and leavers can significantly enhance the accuracy of job satisfaction, job embeddedness, and intent to leave for predicting actual employee turnover. (PsycINFO Database Record

摘要

我们呈现了近端退出状态理论(PWST;Hom、Mitchell、Lee 和 Griffeth,2012)的首次重大检验。此外,我们还开发并测试了新的想法,以展示 PWST 如何提高我们对员工离职的理解和预测。在两项研究中,我们证实了不情愿的留守者(那些想离开但不得不留下的人)在情感承诺、工作满意度和工作嵌入度方面与热情的离职者(那些想离开且能够离开的人)相似,而不情愿的离职者(那些想留下但不得不离开的人)在这些维度上与热情的留守者(那些想留下且能够留下的人)相似。我们发现,工作满意度和工作嵌入度对热情的留守者和离职者的离职意愿和求职行为的影响比不情愿的留守者和离职者更大。更重要的是,我们表明,对于那些对离开或留下的偏好缺乏控制(即,不情愿的留守者和离职者)的人来说,传统的变量,如工作满意度、工作嵌入度和离职意愿,是他们离职行为的糟糕预测指标。我们进一步证明,关注热情的留守者和离职者可以显著提高工作满意度、工作嵌入度和离职意愿预测实际员工离职的准确性。

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