Malmberg-Heimonen Ira, Natland Sidsel, Tøge Anne Grete, Hansen Helle Cathrine
Oslo and Akershus University College of Applied Sciences, Social Welfare Research Centre, Stensberggate 29, Post Box 4, St. Olavs Plass, N-0130 Oslo, Norway.
Br J Soc Work. 2016 Jul;46(5):1354-1371. doi: 10.1093/bjsw/bcv073. Epub 2015 Sep 2.
Using a cluster-randomised design, this study analyses the effects of a government-administered skill training programme for social workers in Norway. The training programme aims to improve social workers' professional competences by enhancing and systematising follow-up work directed towards longer-term unemployed clients in the following areas: encountering the user, system-oriented efforts and administrative work. The main tools and techniques of the programme are based on motivational interviewing and appreciative inquiry. The data comprise responses to baseline and eighteen-month follow-up questionnaires administered to all social workers ( = 99) in eighteen participating Labour and Welfare offices randomised into experimental and control groups. The findings indicate that the skill training programme positively affected the social workers' evaluations of their professional competences and quality of work supervision received. The acquisition and mastering of combinations of specific tools and techniques, a comprehensive supervision structure and the opportunity to adapt the learned skills to local conditions were important in explaining the results.
本研究采用整群随机设计，分析了挪威政府为社会工作者实施的技能培训项目的效果。该培训项目旨在通过加强和系统化针对长期失业客户的后续工作，在以下方面提高社会工作者的专业能力：与服务对象接触、以系统为导向的工作以及行政工作。该项目的主要工具和技术基于动机性访谈和肯定性探究。数据包括对参与实验和对照组的18个劳动和福利办公室的所有社会工作者（n = 99）进行的基线调查和18个月随访调查问卷的回复。研究结果表明，技能培训项目对社会工作者对其专业能力和所接受工作监督质量的评价产生了积极影响。特定工具和技术组合的获取与掌握、全面的监督结构以及将所学技能因地制宜应用的机会，对解释这些结果至关重要。
