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低识字率人群如何看待“脏弹”?对备灾信息的启示。

How Do Low-Literacy Populations Perceive "Dirty Bombs"? Implications for Preparedness Messages.

出版信息

Health Secur. 2016 Sep-Oct;14(5):331-44. doi: 10.1089/hs.2016.0037. Epub 2016 Sep 1.

Abstract

Potential terror events such as "dirty bombs" could have significant public health effects, but little is known about how low-literacy populations perceive dirty bombs, their trust in public health or government officials to provide credible information, and their willingness to comply with recommended actions. We surveyed 50 low-literacy adults from a large urban center; they were mostly members of ethnic minority groups. We used unique social marketing methods-perceptual mapping and vector message modeling-to create 3-dimensional models that reflected respondents' knowledge of what a dirty bomb is, their intended behaviors should one occur, and their concerns about complying with "shelter in place" recommendations. To further understand individual variations in this at-risk group, a k-means cluster analysis was used to identify 3 distinct segments, differing on trust of local authorities and their emergency response, willingness to comply with emergency directives, and trust of information sources. Message strategies targeting each segment were developed to focus on concepts important to moving the groups toward a "shelter in place" behavior, revealing key differences in how best to communicate with risk communication. We discuss how these methods helped elucidate specific differences in each segment's understanding of and likely response during the event of a "dirty bomb" and how these techniques can be used to create more effective message strategies targeted to these groups.

摘要

潜在的恐怖事件,如“脏弹”,可能会对公众健康产生重大影响,但对于低识字率人群如何看待脏弹、他们对公共卫生或政府官员提供可信信息的信任程度,以及他们是否愿意遵守建议的行动,知之甚少。我们调查了来自一个大城市中心的 50 名低识字率成年人;他们大多是少数民族群体的成员。我们使用独特的社会营销方法——感知绘图和向量消息建模——创建了 3 维模型,反映了受访者对脏弹的了解、发生时他们的预期行为,以及他们对遵守“就地避难”建议的担忧。为了进一步了解这一高危群体的个体差异,我们使用 k-均值聚类分析来识别 3 个不同的群体,这些群体在对地方当局及其应急响应的信任、遵守紧急指令的意愿以及对信息来源的信任方面存在差异。为每个群体开发了针对目标群体的信息策略,重点关注对于推动群体采取“就地避难”行为至关重要的概念,揭示了与风险沟通时如何与每个群体进行最佳沟通的关键差异。我们讨论了这些方法如何帮助阐明每个群体在“脏弹”事件中的理解和可能反应的具体差异,以及如何利用这些技术为这些群体创建更有效的信息策略。

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