Forsdike-Young Kirsty, Hegarty Kelsey
BA (Hons) PgDipLaw PgDipLegalPractice, Senior Research Assistant, General Practice and Primary Health Care Academic Centre, The University of Melbourne, Carlton, VIC.
Aust Fam Physician. 2016 Aug;45(8):594-9.
Domestic violence is a global health issue. The World Health Organization (WHO) recommends training health professionals to respond appropriately to victims of domestic violence. Despite those who experience domestic violence attending general practice, general practitioners (GPs) receive little training in managing this issue. Helplines predominantly exist to support the general public and patients; however, few exist for GPs, and there are none regarding domestic violence.
This article explores how helplines can support GPs in the management of patients who have experienced domestic violence.
A scoping review of helplines targeting GPs was used in this study.
Few helplines target health professionals and limited evaluations on these helplines have been undertaken. Health professional helplines cover broad specialist fields, and health professionals value access to specialists. Helplines are educational and increase the confidence of health professionals in providing quality patient care. Key challenges include helpline awareness and timely support.
Developing a domestic violence helpline for GPs is unexplored, but there is potential for education and improved response to patients. Helpline workers need tailored training to respond to health professionals' complex, specialist needs. These helplines need extensive marketing to ensure uptake and funding.
家庭暴力是一个全球性的健康问题。世界卫生组织（WHO）建议培训卫生专业人员，以便对家庭暴力受害者做出适当反应。尽管遭受家庭暴力的人会去看全科医生，但全科医生（GPs）在处理这个问题方面接受的培训很少。求助热线主要是为了支持公众和患者而设立的；然而，针对全科医生的求助热线很少，关于家庭暴力的求助热线则根本不存在。
本文探讨求助热线如何在管理遭受家庭暴力的患者方面为全科医生提供支持。
本研究对针对全科医生的求助热线进行了范围综述。
针对卫生专业人员的求助热线很少，对这些求助热线的评估也很有限。卫生专业人员求助热线涵盖广泛的专业领域，卫生专业人员重视与专家的联系。求助热线具有教育意义，并能增强卫生专业人员提供优质患者护理的信心。关键挑战包括求助热线的知晓度和及时支持。
为全科医生开发家庭暴力求助热线尚无人探索，但在教育和改善对患者的反应方面存在潜力。求助热线工作人员需要量身定制的培训，以满足卫生专业人员复杂的专业需求。这些求助热线需要广泛的宣传，以确保其得到使用和获得资金。
