Sowell R L, Alexander J W
Nursingconnections. 1989 Summer;2(2):19-33.
A prospective, descriptive study of role conflict and role ambiguity and its relationship to job satisfaction among a stratified, random sample of 100 registered nurses in an acute care setting is reported. Job satisfaction was measured using the Job-in-General scale developed by Smith and Ironson. Role conflict and role ambiguity were measured using the Nursing Index of Role Conflict and Role Ambiguity developed for use in this study. Both role conflict and role ambiguity were inversely related to job satisfaction, providing Pearson Project Moment correlations of -.48 (P less than .001) and -.38 (P less than .001), respectively. Additionally, perceptions of role conflict and role ambiguity were found to be greater among intensive care unit nurses. Management implications of these findings are discussed.
本文报告了一项前瞻性描述性研究，该研究针对急症护理环境中100名注册护士的分层随机样本，探讨了角色冲突和角色模糊及其与工作满意度的关系。工作满意度采用史密斯和艾龙森编制的一般工作量表进行测量。角色冲突和角色模糊采用为本研究编制的护理角色冲突与角色模糊指数进行测量。角色冲突和角色模糊均与工作满意度呈负相关，皮尔逊积矩相关系数分别为-.48（P＜.001）和-.38（P＜.001）。此外，发现重症监护病房护士对角色冲突和角色模糊的感知更强。本文还讨论了这些研究结果对管理的启示。
