关于肿瘤学/血液学环境中护理人员短缺与护士工作满意度、压力和倦怠水平之间关系的系统评价。

A systematic review on the relationship between the nursing shortage and nurses' job satisfaction, stress and burnout levels in oncology/haematology settings.

作者信息

Gi Toh Shir, Devi Kamala M, Neo Kim Emily Ang

机构信息

1. Toh Shir Gi. Honours Student. Alice Lee Centre for Nursing Studies. National University of Singapore (NUS). 2. M Kamala Devi MSc Adv Practice (Cancer Care), PGDipHE, BHSc(N), ONC, RN. Senior Lecturer Alice Lee Centre for Nursing Studies. Yong Loo Lin School of Medicine. National University of Singapore (NUS). Block E3A, Level 3. 7 Engineering Drive 1. Singapore 117574. Mobile: 98310611. Phone: 6516 7792. Email:

出版信息

JBI Libr Syst Rev. 2011;9(39):1603-1649. doi: 10.11124/01938924-201109390-00001.

Abstract

BACKGROUND

Nursing shortage is a global issue that which affects oncology nursing. Oncology nurses are more prone to experience job dissatisfaction, stress and burnout when they work in units with poor staffing. There is thus a need for greater understanding of the relationship between the nursing shortage and nursing outcomes in oncology/haematology settings.

OBJECTIVES

This review aimed to establish the best available evidence concerning the relationship between the nursing shortage and nurses' job satisfaction, stress and burnout levels in oncology/haematology settings; and to make recommendations for practice and future research.

INCLUSION CRITERIA

Types of participants: This review considered studies that included oncology registered nurses (RNs) who were more than 18 years of age and worked in either inpatient or outpatient oncology/haematology wards or units for the adult or paediatric patients.Types of intervention: This review considered studies that evaluated the relationship between the nursing shortage and nurses' job satisfaction, stress and burnout levels in oncology/haematology settings.Types of outcomes: This review included studies that measured job satisfaction, stress and burnout levels using different outcomes measures. Job satisfaction was determined by the Measure of Job Satisfaction scale, the Misener Nurse Practitioner Job Satisfaction Scale and the Likert scale, stress by the Pediatric Oncology Nurse Stressor Questionnaire and burnout by the Maslash Burnout Inventory scale.Types of studies: This review included descriptive/descriptive-correlational studies which were published in English.

SEARCH STRATEGY

The search strategy sought to identify published and unpublished studies conducted between 1990 and 2010. Using a three-step search strategy, the following databases were accessed: CINAHL, Medline, Scopus, ScienceDirect, PsycInfo, PsycArticles, Web of Science, The Cochrane Library, Proquest and Mednar.

ASSESSMENT OF METHODOLOGICAL QUALITY

Two independent reviewers assessed each paper for methodological validity prior to inclusion in the review using standardised critical appraisal instruments from the Joanna Briggs Institute-Meta Analysis of Statistics Assessment and Review Instrument (JBI-MAStARI). Disagreements were resolved through discussion, or with a third reviewer.

DATA COLLECTION/EXTRACTION: Data were extracted using standardised data extraction tool adapted from the JBI-MAStARI. Data synthesisDue to the heterogeneous nature of the included papers, a meta-analysis was not possible. Hence, a narrative summary was presented for the studies.

RESULTS

This review encompassed seven descriptive/descriptive-correlational studies. Findings revealed a positive bidirectional relationship between the nursing shortage and oncology nurses' job dissatisfaction, stress and burnout. In addition, the extent of oncology nurses' job dissatisfaction, stress and burnout, and their perception of staffing inadequacy also differed according to nurses' demography and work settings.

CONCLUSIONS

The nursing shortage, coupled with an increasing number of patients diagnosed with cancer, entail a pressing need for organisations to ensure sufficient staffing in oncology/haematology settings, in order to provide quality patient care. This then requires interventions that target both the recruitment and retention of nurses.

IMPLICATIONS FOR PRACTICE

Organisations need to customise their strategies for the recruitment and retention of oncology nurses. The strategies should take into considerations the specific demographic characteristics of oncology nurses or characteristics of work settings that are experiencing staffing inadequacy and negative nursing outcomes. The strategies should also aim to replicate features of other institutions that are attractive to oncology nurses; and also include training that help oncology nurses better manage their emotions.

IMPLICATIONS FOR RESEARCH

Future research need to examine the relationship between the nursing shortage and oncology nurses' job satisfaction, stress and burnout in bone marrow transplant units, paediatric oncology settings and also Asian oncology settings. Characteristics of oncology nurses or workplaces that are more likely to experience negative nursing outcomes due the nursing shortage should also be identified.

摘要

背景

护理人员短缺是一个影响肿瘤护理的全球性问题。当肿瘤护理人员在人员配备不足的科室工作时,他们更容易出现工作不满、压力和职业倦怠。因此,有必要更深入地了解肿瘤/血液科环境中护理人员短缺与护理结果之间的关系。

目的

本综述旨在确定关于肿瘤/血液科环境中护理人员短缺与护士工作满意度、压力和职业倦怠水平之间关系的最佳现有证据;并为实践和未来研究提出建议。

纳入标准

参与者类型:本综述纳入的研究包括年龄超过18岁、在成人或儿科患者的住院或门诊肿瘤/血液科病房或科室工作的肿瘤注册护士。干预类型:本综述纳入的研究评估了肿瘤/血液科环境中护理人员短缺与护士工作满意度、压力和职业倦怠水平之间的关系。结果类型:本综述纳入的研究使用不同的结果测量方法来衡量工作满意度、压力和职业倦怠水平。工作满意度由工作满意度量表、米塞纳执业护士工作满意度量表和李克特量表确定,压力由儿科肿瘤护士压力源问卷确定,职业倦怠由马氏职业倦怠量表确定。研究类型:本综述纳入了以英文发表的描述性/描述性相关性研究。

检索策略

检索策略旨在识别1990年至2010年间进行的已发表和未发表的研究。采用三步检索策略,访问了以下数据库:CINAHL、Medline、Scopus、ScienceDirect、PsycInfo、PsycArticles、Web of Science、Cochrane图书馆、Proquest和Mednar。

方法学质量评估

两名独立评审员在将每篇论文纳入综述之前,使用乔安娜·布里格斯研究所-统计评估与综述工具的元分析(JBI-MAStARI)中的标准化批判性评估工具,评估每篇论文的方法学有效性。分歧通过讨论解决,或由第三位评审员解决。

数据收集/提取:使用从JBI-MAStARI改编的标准化数据提取工具提取数据。数据综合由于纳入论文的性质异质性,无法进行元分析。因此,对这些研究进行了叙述性总结。

结果

本综述涵盖了七项描述性/描述性相关性研究。研究结果显示,护理人员短缺与肿瘤护士的工作不满、压力和职业倦怠之间存在正向双向关系。此外,肿瘤护士的工作不满、压力和职业倦怠程度以及他们对人员配备不足的看法也因护士的人口统计学特征和工作环境而异。

结论

护理人员短缺,加上被诊断患有癌症的患者数量不断增加,迫切需要各机构确保肿瘤/血液科环境中有足够的人员配备以提供优质的患者护理。这就需要针对护士招聘和留用的干预措施。

对实践的启示

各机构需要定制其招聘和留用肿瘤护士的策略。这些策略应考虑肿瘤护士的特定人口统计学特征或人员配备不足和护理负面结果的工作环境特征。这些策略还应旨在复制对肿瘤护士有吸引力的其他机构的特点;还应包括有助于肿瘤护士更好地管理情绪的培训。

对研究的启示

未来的研究需要考察护理人员短缺与骨髓移植科室、儿科肿瘤环境以及亚洲肿瘤环境中肿瘤护士的工作满意度、压力和职业倦怠之间的关系。还应确定由于护理人员短缺而更有可能出现护理负面结果的肿瘤护士或工作场所的特征。

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