Ogbolu Yolanda, Scrandis Debra A, Fitzpatrick Grace, Newhouse Robin
Author Affiliations: Assistant Professor and Director of Global Health (Dr Ogbolu), Associate Professor, FCH (Dr Scrandis) and FNP Student (Ms Fitzpatrick), School of Nursing, University of Maryland, Baltimore; and Dean and Professor (Dr Newhouse), Indiana University School of Nursing, Indianapolis.
J Nurs Adm. 2016 Dec;46(12):627-629. doi: 10.1097/NNA.0000000000000417.
Chief nurse executives (CNEs) face challenges in providing high-quality, patient-centered care for diverse populations. Although the implementation of culturally and linguistically appropriate services (CLAS) may improve patient satisfaction, the cost of initiatives and education coupled with shortened episodes of care pose obstacles. The article describes themes from a qualitative study with CNEs, describes resources and best practices, and highlights nurse leader rounds as a vehicle for implementing CLAS.
护士长（CNEs）在为不同人群提供高质量、以患者为中心的护理方面面临挑战。尽管实施文化和语言适宜性服务（CLAS）可能会提高患者满意度，但相关举措和教育的成本，再加上护理时长的缩短，构成了障碍。本文描述了一项针对护士长的定性研究的主题，介绍了资源和最佳实践，并强调护士长查房是实施CLAS的一种手段。
