兰德公司用于评估自杀危机热线通话内容和质量的静默监测协议。
RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality.
作者信息
Jaycox Lisa H, Ramchand Rajeev, Ebener Patricia A, Barnes-Proby Dionne, Gilbert Mary Lou
出版信息
Rand Health Q. 2016 Jan 29;5(3):8.
Abstract
This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.
摘要
本文介绍了为加利福尼亚自杀危机呼叫中心制定和测试静默监控协议的方法，以评估通话内容和质量，记录工作人员的优缺点，并确定进一步培训的领域。
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