Grønlie M, Sørheim S
Tidsskr Nor Laegeforen. 1989 Sep 30;109(27):2801-4.
Norsk Pasientforening (The Norwegian Patients' Association) is an independent organization which receives complaints on unsatisfactory medical treatment. During a period of 13 months, 176 complaints were handled, most of which were very serious. The complaints were directed at all counties, but to a very varying degree. The organization has a consulting committee, consisting of a doctor, a lawyer and a patient representative. This committee handled 79 of the complaints which were regarded as especially complex. The medical advisor agreed fully or partially with 57% of the patients, but only 15% were advised to sue. Another 15% could apply for economic compensation from the government. 22% of the complaints referred to primary health care, and 72% to institutional health care. Half of the complaints referred to the primary treatment, or lack of treatment, of a disease. The other half referred to circumstances or complications which arose during or after treatment.
挪威患者协会是一个独立组织，受理有关医疗服务不满意的投诉。在13个月的时间里，共处理了176起投诉，其中大多数投诉非常严重。投诉涉及所有郡县，但程度差异很大。该组织有一个咨询委员会，由一名医生、一名律师和一名患者代表组成。该委员会处理了79起被视为特别复杂的投诉。医学顾问完全或部分认同57%的患者投诉，但只有15%的投诉建议患者起诉。另有15%的投诉患者可向政府申请经济补偿。22%的投诉涉及初级卫生保健，72%涉及机构卫生保健。一半的投诉涉及疾病的初始治疗或治疗缺失，另一半涉及治疗期间或治疗后出现的情况或并发症。
