Koppel Ross, Kuziemsky Craig
University of Pennsylvania, Philadelphia, PA, USA.
Telfer School of Management, University of Ottawa, Ottawa, ON, Canada.
Stud Health Technol Inform. 2017;234:183-187.
Usability of health information technology (HIT), if considered at all, is usually focused on individual providers, settings and vendors. However, in light of transformative models of healthcare delivery such as collaborative care delivery that crosses providers and settings, we need to think of usability as a collective and constantly emerging process. To address this new reality we develop a matrix of usability that spans several dimensions and contexts, incorporating differing vendors, user, settings, disciplines, and display configurations. The matrix, while conceptual, extends existing work by providing the means for discussion of usability issues and needs beyond one setting and one user type.
健康信息技术（HIT）的可用性，如果有所考量的话，通常聚焦于个体医疗服务提供者、医疗环境和供应商。然而，鉴于诸如跨越医疗服务提供者和医疗环境的协作式医疗服务等变革性医疗服务模式，我们需要将可用性视为一个集体且不断发展的过程。为应对这一新现实，我们开发了一个可用性矩阵，该矩阵跨越多个维度和背景，纳入了不同的供应商、用户、医疗环境、学科以及显示配置。这个矩阵虽然是概念性的，但通过提供讨论超出单一医疗环境和单一用户类型的可用性问题及需求的方式，扩展了现有工作。
