Smiianov Vladyslav A, Smiianova Olga I, Gruzieva Tetiana S, Vygivska Liudmyla, Rudenko Lesia A
Sumy State University, Sumy, Ukraine, e-mail:
Sumy State University, Sumy, Ukraine.
Wiad Lek. 2017;70(1):27-31.
The article presents the results of a survey among doctors with different certification categories and experience who work at inpatient and outpatient departments of Sumy healthcare institutions, in respect of the main factors that motivate them to provide quality healthcare. The aim of the study is to identify the factors that may be used as motivators to improve healthcare quality in terms of medical staff in order to ensure system construction of motivational component of healthcare quality management ("incentive picture").
We conducted a survey among physicians working at inpatient and outpatient departments. A total of 167 respondents were interviewed. The obtained results were processed using OCA-program.
We have found an association between the salary level and certification category of a physician. Despite heavy workload, most doctors were willing to work harder and better for some additional payment. Even though financial satisfaction was low, most doctors did not agree to change their profession for a more payable one. The study revealed that, in doctors' opinion, the introduction of incentive system in healthcare institutions was necessary to provide quality healthcare. Regardless of length of service and workplace, two of the main motivational factors for doctors were moral satisfaction from work and respect of people.
本文呈现了一项针对在苏梅医疗保健机构住院部和门诊部工作的、具有不同认证类别和经验的医生的调查结果，调查内容涉及促使他们提供高质量医疗服务的主要因素。该研究的目的是确定在医务人员方面可作为提高医疗质量动力的因素，以确保构建医疗质量管理激励部分的体系（“激励图景”）。
我们对在住院部和门诊部工作的医生进行了一项调查。总共采访了167名受访者。使用OCA程序对所得结果进行了处理。
我们发现医生的薪资水平与认证类别之间存在关联。尽管工作量很大，但大多数医生愿意为了一些额外报酬而更努力、更出色地工作。即使财务满意度较低，大多数医生也不同意为了一份薪酬更高的工作而更换职业。研究表明，在医生看来，医疗机构引入激励制度对于提供高质量医疗服务是必要的。无论工作年限和工作场所如何，医生的两个主要激励因素是工作中的道德满足感和他人的尊重。
