Does Length of Stay Influence How Patients Rate Their Hospitalization After Total Hip Arthroplasty?

BACKGROUND

The reimbursement for medical services by Medicare and Medicaid (CMS) has recently changed from fee-for-service to quality-based payments. This is being implemented through the use of patient administered surveys, most commonly Press Ganey. With a recent strive for fast-track total hip arthroplasty (THA), it is important to ascertain whether length-of-stay (LOS) in post-THA patients influences the Press Ganey scores and overall hospital ratings. Therefore, we looked at: 1) Which Press Ganey survey factors affect overall hospital rating in patients who have a short (=2) or longer (>2) length of stay; and 2) whether hospital satisfaction is different between patients who have varied lengths of stay.

MATERIALS AND METHODS

A query of the Press Ganey database at our institution was performed between November 2009 and January 2015. We identified 692 patients who had a mean age of 62 years (range, 15 to 91 years). These patients were stratified into two cohorts based on LOS (=two days, n=403; >two days, n=289). Multiple regression analyses were performed using weighted means of each Press Ganey question category to identify their influence ( b) on hospital ratings. We assessed differences in demographics and survey responses between the two cohorts using x2 tests for categorical data and t-tests for continuous data.

RESULTS

There was no statistically significant difference found between our two cohorts in hospital rating after adjusting for gender and ASA score. In patients who had short lengths-of-stay (LOS= two days), the overall hospital rating was most influenced by communication with nurses ( b=0.335, p= 0.004), followed by responsiveness of hospital staff ( b=0.313, p=0.006), and communication with doctors ( b=0.208, p=0.049) after adjusting for gender and ASA score. For patients who stayed longer (LOS>two days), the most important factor in hospital ratings was communication with nurses ( b=0.332, p= 0.007), followed by hospital environment ( b=0.312, p=0.002), communication with doctors ( b=0.233, p=0.013), and staff responsiveness (b=0.223 p=0.042).

CONCLUSION

Short (LOS=2) and long (>two days) lengths of stay did not affect overall hospital rating. However, amongst both cohorts, communication with nurses, staff responsiveness, and communication with doctors were positively correlated with hospital ratings. Hospital environment also played a significant role in overall hospital ratings for patients who had an LOS >two days. More studies should be conducted to assess if the use of minimally invasive THA affects overall hospital ratings.