Patel Nirav K, Kim Eric, Khlopas Anton, Chughtai Morad, Gwam Chukwuweike, Elmallah Randa K, Ramkumar Prem, Piuzzi Nicolas S, Delanois Ronald E, Muschler George, Mont Michael A
Department of Orthopaedic Surgery, Virginia Commonwealth University, Richmond, Virginia.
Department of Orthopaedic Surgery, Philadelphia College of Osteopathic Medicine, Philadelphia, Pennsylvania.
Surg Technol Int. 2017 Jul 25;30:405-410.
Measuring the effect of operative interventions has been a challenge in orthopaedics. The assessment of patient satisfaction, as measured by the Press Ganey (PG) satisfaction surveys, has gained increasing attention. Our purpose was to determine the factors and patient characteristics that influence patient satisfaction after THA.
The PG database was queried identifying 692 THA patients (November 2009 to January 2015). A multiple regression analysis was conducted.
Significant influence was found in communication with nurses (p=<0.001), response time of hospital staff (p=0.001), communication with physicians (p=0.002), and hospital environment (p=0.049). Management of pain and communication about medications were not significant for overall hospital rating. There were no differences between PG scores of patients who did and did not have complications.
Hospital rating was significantly influenced by patients' communication with nurses, response time of hospital staff, and communication with physicians. Recognizing the importance of these elements, can greatly improve patient satisfaction after THA.
在骨科领域，衡量手术干预的效果一直是一项挑战。通过Press Ganey（PG）满意度调查来评估患者满意度，已受到越来越多的关注。我们的目的是确定影响全髋关节置换术（THA）后患者满意度的因素和患者特征。
查询PG数据库，确定了692例THA患者（2009年11月至2015年1月）。进行了多元回归分析。
发现与护士的沟通（p<0.001）、医院工作人员的响应时间（p=0.001）、与医生的沟通（p=0.002）以及医院环境（p=0.049）有显著影响。疼痛管理和药物沟通对整体医院评分不显著。有并发症和无并发症患者的PG评分没有差异。
患者与护士的沟通、医院工作人员的响应时间以及与医生的沟通对医院评分有显著影响。认识到这些因素的重要性，可以大大提高THA后的患者满意度。
