如何预防职场不文明行为？护士的视角。
How to Prevent Workplace Incivility?: Nurses' Perspective.
作者信息
Abdollahzadeh Farahnaz, Asghari Elnaz, Ebrahimi Hossein, Rahmani Azad, Vahidi Maryam
机构信息
Department of Medical Surgical Nursing, Faculty of Nursing and Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran.
Department of Psychiatric Nursing, Faculty of Nursing and Midwifery, Tabriz University of Medical Sciences, Tabriz, Iran.
出版信息
Iran J Nurs Midwifery Res. 2017 Mar-Apr;22(2):157-163. doi: 10.4103/1735-9066.205966.
BACKGROUND
Many articles have studied workplace incivility and its influence on outcomes, but very few have been conducted to assess how to prevent this issue. In this study, we aimed to determine how to prevent workplace incivility from the nurses' perspective.
MATERIALS AND METHODS
This was a qualitative study which was based on a conventional content analysis approach. Thirty four nurses (25 to 52 years old) from seven training hospitals in Tabriz, Iran were selected through purposive sampling. Thirty six semi-structured interviews and eight field notes were analyzed.
RESULTS
The data analysis revealed 417 codes, ten categories, three subthemes and one theme, that is, A Need for a Comprehensive Attempt. Attempt of organization, nurses, and public as subthemes are needed to prevent workplace incivility.
CONCLUSIONS
The findings of the study indicated that a comprehensive and systematic attempt was needed to prevent incivility. Nurses should try to improve their skills; officials should try to show the real image and position of nurses and hospitals to the community.
背景
许多文章研究了职场不文明行为及其对结果的影响，但很少有研究评估如何预防这一问题。在本研究中，我们旨在从护士的角度确定如何预防职场不文明行为。
材料与方法
这是一项基于传统内容分析法的定性研究。通过目的抽样从伊朗大不里士的七家培训医院中选取了34名护士（年龄在25至52岁之间）。对36次半结构化访谈和8份实地记录进行了分析。
结果
数据分析揭示了417个编码、10个类别、3个子主题和1个主题，即需要全面努力。作为子主题的组织、护士和公众的努力是预防职场不文明行为所必需的。
结论
该研究结果表明，需要进行全面系统的努力来预防不文明行为。护士应努力提高自身技能；官员应努力向社区展示护士和医院的真实形象与地位。
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