对体外受精治疗的满意度：患者体验与专业人员认知
Satisfaction with in vitro fertilization treatment: patients' experiences and professionals' perceptions.
作者信息
Gonen Limor Dina
机构信息
Department of Economics and Business Administration, Ariel University, Ariel, Israel.
出版信息
Fertil Res Pract. 2016 Apr 2;2:6. doi: 10.1186/s40738-016-0019-4. eCollection 2016.
BACKGROUND
This paper investigates patients' satisfaction with various aspects of fertility care and seeks to determine to what extent fertility specialists are able to assess patient satisfaction. Patients' experiences with in-vitro fertilization (IVF) services and facilities have been compiled and examined in order to discover whether patients' satisfaction is correlated to psychological factors and demographic, socio-economic, and health characteristics, and whether patients' satisfaction has an influence on the willingness to pay (WTP) for IVF treatment.
METHODS
The study was carried out on 204 patients and 19 fertility professionals from 8 public IVF units in Israel.
RESULTS
The study found that, overall, infertile patients are satisfied with the care they received. Several demographic variables (age; education; income; number of fertility treatments) and psychological factors ('Pessimism' and 'Activeness'), were found to be significantly correlated with patient satisfaction with IVF. The results yielded a negative correlation between the WTP for IVF treatment and the satisfaction with access to care and physical conditions.
CONCLUSIONS
Patient satisfaction is an important component in the evaluation of fertility treatments as well as other medical interventions. Insights into the quality of care as seen from the patients' perspective may help healthcare staff better meet patients' needs, wishes, and priorities.
背景
本文调查了患者对生育治疗各个方面的满意度，并试图确定生育专家能够在多大程度上评估患者满意度。为了发现患者满意度是否与心理因素、人口统计学、社会经济和健康特征相关，以及患者满意度是否对体外受精（IVF）治疗的支付意愿（WTP）产生影响，已对患者在IVF服务和设施方面的经历进行了汇总和研究。
方法
该研究对来自以色列8个公立IVF单位的204名患者和19名生育专业人员进行。
结果
研究发现，总体而言，不孕患者对他们接受的治疗感到满意。发现几个人口统计学变量（年龄；教育程度；收入；生育治疗次数）和心理因素（“悲观主义”和“积极性”）与患者对IVF的满意度显著相关。结果显示，IVF治疗的WTP与对获得治疗的满意度和身体状况之间呈负相关。
结论
患者满意度是评估生育治疗以及其他医疗干预措施的重要组成部分。从患者角度洞察护理质量可能有助于医护人员更好地满足患者的需求
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