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通过医疗保健环境减轻患者压力和医护人员职业倦怠:探索明尼苏达州罗切斯特市梅奥诊所校园的严肃休闲视角

Decreasing Patient Stress and Physician/Medical Workforce Burnout Through Health Care Environments: Uncovering the Serious Leisure Perspective at Mayo Clinic's Campus in Rochester, Minnesota.

作者信息

Dieser Rodney B, Edginton Christopher R, Ziemer Renee

机构信息

School of Kinesiology, Allied Health, and Human Services, University of Northern Iowa, Cedar Falls, Iowa.

School of Kinesiology, Allied Health, and Human Services, University of Northern Iowa, Cedar Falls, Iowa.

出版信息

Mayo Clin Proc. 2017 Jul;92(7):1080-1087. doi: 10.1016/j.mayocp.2017.03.017. Epub 2017 Jun 14.

Abstract

Health care environments are places of high stress for both patients and medical professionals. Although organizational efforts of workload and efficiency are often implemented to decrease both patient and physician/medical workforce stress, what is often overlooked is how leisure opportunities and programs located in day-to-day experiences and in physically built environments can increase both patient and medical staff enjoyment and pleasure, thus lowering patient stress and physician/medical staff burnout. Combining historical research on the leisure pursuits of Drs William J. Mayo and Charles H. Mayo, literature on leisure, stress, and burnout, and a case study methodology of Mayo Clinic's campus in Rochester, Minnesota, the purpose of this study was to describe how the Serious Leisure Perspective (SLP) exists at Mayo Clinic and contributes to relieving stress among patients and preventing burnout among physicians.

摘要

医疗保健环境对患者和医疗专业人员来说都是压力巨大的地方。尽管组织经常努力调整工作量和提高效率,以减轻患者和医生/医疗工作者的压力,但常常被忽视的是,日常体验和实际建筑环境中的休闲机会和项目如何能够增加患者和医护人员的愉悦感,从而降低患者的压力以及医生/医护人员的职业倦怠。结合对威廉·J·梅奥医生和查尔斯·H·梅奥医生休闲活动的历史研究、关于休闲、压力和职业倦怠的文献,以及对明尼苏达州罗切斯特市梅奥诊所园区的案例研究方法,本研究的目的是描述严肃休闲视角(SLP)如何在梅奥诊所存在,并有助于缓解患者压力和预防医生职业倦怠。

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