Stein Spencer M, Shah Sarav S, Carcich Alanna, McGill Marlena, Gammal Isaac, Langino Michael, Mauri Thomas
1 Hofstra-Northwell School of Medicine, New Hyde Park, NY.
2 North Shore University Hospital, Hofstra-Northwell School of Medicine, Manhasset, NY.
Am J Med Qual. 2017 Nov/Dec;32(6):655-660. doi: 10.1177/1062860617691124. Epub 2017 Feb 1.
The patient experience domain comprises a significant portion of the Hospital Value-Based Purchasing program. This study investigated whether an intervention focusing on attending physician awareness, resident and physician assistant education, and multidisciplinary patient-centric care had an effect on patient perceived physician communication and overall hospital ratings. Responses to the Hospital Consumer Assessment of Healthcare Providers and Systems survey were reviewed in 2014 and 2015. Patients' perceptions that the physician explained their condition in ways they understood and the overall hospital rating improved significantly after implantation of the model ( P < .05). Patient-physician communication is important for high-quality health care and is becoming increasingly more important in hospital economics. These methods may serve as a protocol for other institutions to improve the patient experience.
患者体验领域在医院基于价值的采购计划中占很大一部分。本研究调查了一项侧重于主治医生意识、住院医师和医师助理教育以及多学科以患者为中心的护理的干预措施是否对患者感知的医生沟通和整体医院评级产生影响。对2014年和2015年医疗服务提供者和系统的医院消费者评估调查的回复进行了审查。在实施该模型后，患者认为医生以他们能理解的方式解释病情的看法以及整体医院评级显著提高（P < 0.05）。医患沟通对于高质量医疗保健很重要，并且在医院经济学中变得越来越重要。这些方法可作为其他机构改善患者体验的方案。
