Marletta Giuseppe, Sarli Leopoldo, Caricati Luca, Mancini Tiziana
Azienda Ospedaliero-Universitaria of Parma, Parma, Italy.
Acta Biomed. 2017 Jul 18;88(3S):37-42. doi: 10.23750/abm.v88i3-S.6612.
The improvement of team effectivity is one of the main concerns for healthcare organizations. Moreover, healthcare organizations must cope with increasing multicultural composition of both workforce and patients. The intergroup contact theory suggests that frequent and positive face-to-face contact among professionals or students with different cultural heritage can help to reach both increasing team effectiveness and adequate care in a multicultural setting. The aim was then to verify whether intergroup contact during practical training would decrease intergroup anxiety and then increase team functioning.
A cross-sectional design was used in which a questionnaire was delivered to 83 nursing students.
According to the intergroup contact theory, frequent and positive contact with non-native professionals decreased the intergroup anxiety which, in turn, increased prejudice and, more importantly, decreased team functioning. Moreover, intergroup anxiety showed a complete mediation effect on the relations between intergroup contact during practical training and both negative attitude toward immigrants and team functioning.
Intergroup contact with non-native professionals or students during practical training is able to indirectly decrease prejudice and improve team functioning by lowering the anxiety that is aroused by encounter with non-native individuals.
提高团队效能是医疗保健机构的主要关注点之一。此外，医疗保健机构必须应对劳动力和患者日益增多的多元文化构成。群体间接触理论表明，具有不同文化背景的专业人员或学生之间频繁且积极的面对面接触，有助于在多元文化环境中提高团队效能并提供充分的护理。其目的在于验证实践培训期间的群体间接触是否会减少群体间焦虑，进而增强团队功能。
采用横断面设计，向83名护理专业学生发放问卷。
根据群体间接触理论，与非本国专业人员频繁且积极的接触降低了群体间焦虑，而这反过来又增加了偏见，更重要的是，降低了团队功能。此外，群体间焦虑在实践培训期间的群体间接触与对移民的消极态度及团队功能之间的关系上显示出完全中介效应。
实践培训期间与非本国专业人员或学生的群体间接触能够通过降低与非本国个体接触所引发的焦虑，间接地减少偏见并改善团队功能。
