Quilliam Claire, Bigby Christine, Douglas Jacinta
Living with Disability Research Centre, La Trobe University, Melbourne, Vic., Australia.
The Summer Foundation, Melbourne, Vic., Australia.
J Appl Res Intellect Disabil. 2018 May;31(3):395-404. doi: 10.1111/jar.12418. Epub 2017 Oct 4.
Group home frontline staff have a critical role in implementing service policies, yet research typically examines implementation issues from an organisational perspective. The aim of this study was to explore the self-perception of frontline staff about their role in group homes for people with intellectual disability.
Constructivist grounded theory methodology guided the study. Data were collected with frontline staff through semistructured interviews and participant observations. Coding and sorting methods were used to analyse participants' self-perception.
Frontline staff felt they were valuable contributors who knew the service setting and residents well. Despite this staff felt powerless in their roles, excluded from organisational dialogue, stressed and exhausted.
Frontline staff have critical insight into service implementation although disability service organisations may limit their capacity to contribute to this. Further action could explore new ways to better nurture frontline staff engagement in organisational dialogue.
集体之家的一线工作人员在实施服务政策方面发挥着关键作用，但研究通常从组织角度审视实施问题。本研究的目的是探讨一线工作人员对自己在智障人士集体之家中角色的自我认知。
本研究采用建构主义扎根理论方法。通过半结构化访谈和参与观察收集一线工作人员的数据。采用编码和分类方法分析参与者的自我认知。
一线工作人员觉得自己是有价值的贡献者，对服务环境和居民非常了解。尽管如此，工作人员觉得自己在工作中无能为力，被排除在组织对话之外，压力大且疲惫不堪。
一线工作人员对服务实施有着深刻见解，尽管残疾服务组织可能会限制他们为此做出贡献的能力。进一步的行动可以探索新方法，以更好地促进一线工作人员参与组织对话。
