Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Edgbaston, Birmingham, B15 2TT, UK.
School of Social Policy, HSMC Park House, University of Birmingham, Birmingham, UK.
Syst Rev. 2017 Oct 23;6(1):209. doi: 10.1186/s13643-017-0612-6.
The receptionist is the focal point of the practice, undertaking an array of clinically orientated roles such as triaging patients for GP consultations or managing repeat prescribing. However, the full nature and extent of the receptionist's clinical activities is unknown as are the implications for patients. The aim of the proposed review is to explore the nature of the receptionist's clinical roles, their extent and their implications for patients. In doing so, we will highlight any gaps in the evidence base which future research may explore.
The databases Medline/PubMed, Ovid, Cinahl, ASSIA, Cochrane, EMBASE and Science Direct will be searched for relevant literature. We will look at both qualitative and quantitative research on GP receptionists, based within primary care to explore their roles within the primary care team, the clinically relevant roles they undertake, the extent of these roles and any implications these roles might have. No limits are placed on the date or place of publication; however, only research published in English will be included. Screening, quality assessments and data extraction will be carried out by two reviewers, who are not blinded to study characteristics. Analysis follows a four-stage method, established by Whittemore and Knafl (2005).
The review will explore existing research covering the clinically orientated roles of the GP receptionist. The findings of the review will be important for healthcare professionals and academics working within primary healthcare. It will highlight and for the first time synthesise research relating to the complex and essential work of the GP receptionist. Our findings will inform the direction and focus of further research, as gaps in the knowledge base will be uncovered.
PROSPERO registration no: CRD42016048957 .
接待员是诊所的焦点，承担着一系列临床导向的角色，例如为全科医生咨询分诊患者或管理重复处方。然而，接待员的临床活动的全部性质和范围以及对患者的影响尚不清楚。拟议综述的目的是探讨接待员临床角色的性质、范围及其对患者的影响。在这样做的过程中，我们将突出展示证据基础中的任何空白，未来的研究可能会对此进行探讨。
将在 Medline/PubMed、Ovid、Cinahl、ASSIA、Cochrane、EMBASE 和 Science Direct 数据库中搜索相关文献。我们将研究基于初级保健的全科医生接待员的定性和定量研究，以探索他们在初级保健团队中的角色、他们承担的临床相关角色、这些角色的范围以及这些角色可能产生的任何影响。不限制发表日期或地点；但是，仅包括以英文发表的研究。筛选、质量评估和数据提取将由两名不了解研究特征的评审员进行。分析遵循 Whittemore 和 Knafl（2005 年）建立的四阶段方法。
该综述将探讨涵盖全科医生接待员临床导向角色的现有研究。该综述的研究结果对于在初级保健领域工作的医疗保健专业人员和学者非常重要。它将突出并首次综合与全科医生接待员复杂而重要的工作相关的研究。我们的研究结果将为进一步研究指明方向和重点，因为知识基础中的空白将被揭示。
PROSPERO 注册号：CRD42016048957。
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