Carroll Tracy, Tonges Mary, Ray Joel
Author Affiliations: Director (Ms Carroll), Inpatient Heart and Vascular Services; and Retired Senior Vice President and Chief Nursing Officer (Dr Tonges), University of North Carolina Hospitals, Chapel Hill; and Vice President Patient Care Services and Chief Nursing Officer (Mr Ray), UNC REX Healthcare, Raleigh, North Carolina.
J Nurs Adm. 2017 Nov;47(11):558-564. doi: 10.1097/NNA.0000000000000543.
This article describes 1 organization's successful approach to mitigating the potential negative effects of a new electronic medical record on patient experience. The Carolina Care model, developed at the University of North Carolina Hospitals to actualize caring theory in practice, helped to structure and greatly facilitate this work. Seven focus areas were integrated to create the "Communication in an Electronic Environment" program with a strong emphasis on nurse-patient communication.
本文介绍了一个组织为减轻新电子病历对患者体验可能产生的负面影响所采用的成功方法。北卡罗来纳大学医院开发的卡罗莱纳关怀模式，旨在将关怀理论付诸实践，为这项工作提供了架构并极大地推动了此项工作。七个重点领域被整合起来，创建了“电子环境中的沟通”项目，该项目特别强调护患沟通。
