Parizad Naser, Hassankhani Hadi, Rahmani Azad, Mohammadi Eesa, Lopez Violeta, Cleary Michelle
Department of Medical-Surgical Nursing, Nursing and Midwifery School, Tabriz University of Medical Sciences, Iran.
Centre of Qualitative Studies, Nursing and Midwifery School, Tabriz University of Medical Sciences, Tabriz, Iran.
Nurs Health Sci. 2018 Mar;20(1):54-59. doi: 10.1111/nhs.12386. Epub 2017 Nov 20.
The nursing profession is focused on serving others and has high expectations that each member behaves professionally and ethically, as articulated in nursing codes of practice and conduct. Where these are not upheld, inappropriate and unprofessional workplace behaviors follow. Regrettably, unprofessional behavior is neither new nor constrained to the nursing profession, but is known to negatively impact staff and workplace relationships, and importantly, patient safety and care. The aim of this qualitative study was to explore Iranian nurses' experiences of professional communication between colleagues in the emergency department. Fifteen individual interviews were conducted. The overarching theme to emerge from the data was workplace communication, supported by two subthemes: unprofessional behavior and stressors in the workplace. Individually and collectively, these subthemes demonstrated staff attitudes and behaviors that are inconsistent with expectations of professional behavior and practice. Management proactively addressing unprofessional workplace behaviors is fundamental to establishing and maintaining positive workplace environments and supporting safe, quality patient care.
护理职业专注于服务他人，并且对每个成员的专业和道德行为有着很高的期望，这在护理实践和行为准则中都有明确阐述。如果这些期望得不到维护，就会出现不恰当和不专业的职场行为。遗憾的是，不专业行为并非新鲜事，也不仅限于护理行业，而是已知会对员工和职场关系产生负面影响，重要的是，还会影响患者安全和护理。这项定性研究的目的是探讨伊朗护士在急诊科同事之间专业沟通的经历。进行了15次个人访谈。数据中出现的总体主题是职场沟通，由两个子主题支撑：不专业行为和职场压力源。这些子主题单独或共同展示了与专业行为和实践期望不一致的员工态度和行为。管理层积极应对职场不专业行为对于建立和维护积极的职场环境以及支持安全、优质的患者护理至关重要。
