Garrett Michael B
Michael B. Garrett, MS, CCM, CVE, NCP, is Principal at Mercer, a global consulting firm in health, wealth, and career. He has more than 30 years of experience in case/care management, utilization management, and health care quality with a wide range of benefit systems. He holds a Master of Science in Clinical Psychology, and he is a Certified Case Manager, Certified Vocational Evaluator, and Nationally Certified Psychologist.
Prof Case Manag. 2018 Jan/Feb;23(1):19-24. doi: 10.1097/NCM.0000000000000251.
To understand key concepts, effective communication strategies, and a broad range of health and human services for transgender persons in order to enhance the effectiveness of case management services.
Individuals who identify as transgender or gender variant.
FINDINGS/CONCLUSIONS: Transgender persons have faced historic challenges in accessing health care services that are respectful, sensitive, and affirming. Case managers have the opportunity to serve as an advocate for these individuals by understanding effective communication strategies as well as medical, behavioral, and social services to support transgender persons through the transition process.
To be effective with transgender persons, case managers need to know key terms and communications strategies, medical treatment options, behavioral health issues that need to be evaluated and addressed, and social services available to transgender persons.
了解跨性别者的关键概念、有效沟通策略以及广泛的健康和人类服务，以提高个案管理服务的有效性。
自我认同为跨性别或性别变异者。
研究结果/结论：跨性别者在获得尊重、敏感且肯定性的医疗保健服务方面面临着历史性挑战。个案管理者有机会通过理解有效沟通策略以及医疗、行为和社会服务，在过渡过程中为这些个体提供支持，从而成为他们的倡导者。
为了有效地服务跨性别者，个案管理者需要了解关键术语和沟通策略、医疗治疗选择、需要评估和解决的行为健康问题以及跨性别者可获得的社会服务。
