Landa-Ramírez Edgar, López-Gómez Antonio, Jiménez-Escobar Irma, Sánchez-Sosa Juan José
Programa de Psicología de la Salud y Medicina Conductual, Facultad de Psicología, Universidad Nacional Autónoma de México
Rev Med Inst Mex Seguro Soc. 2017 Nov-Dec;55(6):736-747.
The aim of this paper is to describe educational programs that reportedly teach how to break bad news in the emergency department. We also suggest some recommendations on how to communicate bad news based on the research of evidence available in the field. The examined evidence points toward six major components with which physicians should familiarize when communicating bad news: 1) doctor-patient empathic communication, 2) establishing a proper space to give the news, 3) identifying characteristics of the person who receives the news, 4) essential aspects for communicating the news; 5) emotional support, and 6) medical and administrative aspects of the encounter. Finally, we point out several limitations in the studies in the field and future challenges identified in the communication of bad news in emergency room facilities.
本文旨在描述据报道在急诊科教授如何传达坏消息的教育项目。我们还根据该领域现有证据的研究,就如何传达坏消息提出一些建议。经审查的证据指向医生在传达坏消息时应熟悉的六个主要组成部分:1)医患共情沟通;2)营造传达消息的合适空间;3)识别接收消息者的特征;4)传达消息的关键方面;5)情感支持;6)诊疗过程中的医疗和管理方面。最后,我们指出了该领域研究中的若干局限性以及在急诊室设施中传达坏消息所面临的未来挑战。