Wong Kah P, Bonn Gregory, Tam Cai L, Wong Chee P
School of Medicine and Health Sciences, Monash University Malaysia, Subang Jaya, Malaysia.
King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia.
Front Psychol. 2018 Jan 31;9:64. doi: 10.3389/fpsyg.2018.00064. eCollection 2018.
Increasingly, online counseling is considered to be a cost-effective and highly accessible method of providing basic counseling and mental health services. To examine the potential of online delivery as a way of increasing overall usage of services, this study looked at students' attitudes toward and likelihood of using both online and/or face-to-face counseling. A survey was conducted with 409 students from six universities in Malaysia participating. Approximately 35% of participants reported that they would be likely to utilize online counseling services but would be unlikely to participate in face-to-face counseling. Based on these results, it is suggested that offering online counseling, in addition to face-to-face services, could be an effective way for many university counseling centers to increase the utilization of their services and thus better serve their communities.
在线咨询越来越被认为是一种具有成本效益且易于获得的提供基本咨询和心理健康服务的方法。为了研究在线服务作为增加服务总体使用率的一种方式的潜力，本研究考察了学生对使用在线和/或面对面咨询的态度及可能性。对马来西亚六所大学的409名学生进行了一项调查。约35%的参与者表示他们可能会使用在线咨询服务，但不太可能参加面对面咨询。基于这些结果，建议除了面对面服务之外，提供在线咨询可能是许多大学咨询中心提高其服务利用率从而更好地服务其社区的有效方式。
