Kankam Philip Kwaku, Adinkrah Benard Kofi
Department of Information Studies, University of Ghana, Ghana.
Department of Education, Kibi Presbyterian College of Education, Ghana.
Heliyon. 2023 Jul 31;9(8):e18833. doi: 10.1016/j.heliyon.2023.e18833. eCollection 2023 Aug.
Online counseling is widely regarded as a cost-effective and convenient means to provide basic counseling services, and it is increasingly being used in university treatment. However, it is unclear what amount of information and attitude students have about online counseling in colleges of education. This study looked at students' views toward and likelihood of using online counseling towards help information seeking and dissemination to see if it has the potential to increase overall service consumption. A survey was conducted and responded to by 411 students from two Ghanaian colleges of education and based on the Theory of Planned Behaviour, students' attitudes and intentions to use online counseling were investigated. The paucity of online counseling systems in the colleges of education is shown in the study, yet 94% of participants said they would use online counseling services if given the opportunity. Based on these findings, it is recommended that providing online counseling in parallel to face-to-face counseling could be an effective strategy for counseling units in colleges of education to boost service delivery and so better serve their students.
在线咨询被广泛认为是提供基本咨询服务的一种经济高效且便捷的方式，并且它在大学治疗中越来越多地被使用。然而，尚不清楚教育学院的学生对在线咨询了解多少以及持何种态度。本研究考察了学生对在线咨询的看法以及在寻求帮助信息和传播方面使用在线咨询的可能性，以了解它是否有潜力增加整体服务消费。对来自加纳两所教育学院的411名学生进行了一项调查并得到了回应，基于计划行为理论，调查了学生使用在线咨询的态度和意图。研究表明教育学院中在线咨询系统匮乏，但94%的参与者表示如果有机会他们会使用在线咨询服务。基于这些发现，建议教育学院的咨询部门将在线咨询与面对面咨询并行提供，这可能是一种有效的策略，可促进服务提供，从而更好地为学生服务。
