Hansen Thomas H
Thomas H. Hansen practices gastroenterology at the Edward Hines Jr. VA Hospital in Hines, Ill. The author has disclosed no potential conflicts of interest, financial or otherwise.
JAAPA. 2018 Mar;31(3):47-49. doi: 10.1097/01.JAA.0000530296.15656.8a.
At a VA hospital, wait times for gastroenterology care have been in the order of 60 to 90 days for new clinic consults. Through a quality improvement process, these times were reduced to less than 30 days. With a revised triage process, the number of consults needing to be scheduled into the clinic was reduced 34%. In addition to achieving rapid clinical access, the weekly half-day clinic became less congested and more efficient. We describe this process of achieving improved access.
在一家退伍军人事务部（VA）医院，新门诊咨询的胃肠病护理等待时间一直约为60至90天。通过质量改进过程，这些时间缩短至不到30天。通过修订后的分诊流程，需要安排到诊所就诊的咨询数量减少了34%。除了实现快速临床就诊外，每周半天的诊所也不再那么拥挤，效率更高。我们描述了实现改善就诊机会的这一过程。
