通过网站传达实验室检查结果：患者的优先事项和观点。

Communicating laboratory results through a Web site: Patients' priorities and viewpoints.

作者信息

Sabahi Azam, Ahmadian Leila, Mirzaee Moghademeh

机构信息

Birjand University of Medical Sciences, Ferdows Chamran hospital, South Khorasan, Iran.

Department of Health Information Sciences, Faculty of Management and Medical Information Sciences, Kerman University of Medical Sciences, Kerman, Iran.

出版信息

J Clin Lab Anal. 2018 Jul;32(6):e22422. doi: 10.1002/jcla.22422. Epub 2018 Feb 28.

DOI:10.1002/jcla.22422

PMID:29488262

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC6817068/

Abstract

BACKGROUND

Patients can access laboratory results using various technologies. The aim of this study was to integrate the laboratory results into the hospital Web site based on patients' viewpoints and priorities and to measure patients' satisfaction.

METHODS

This descriptive-analytical study was conducted in 2015. First, a questionnaire was distributed among 200 patients to assess patients' priorities to receive laboratory results through the Web site. Second, those who agreed (n = 95) to receive their laboratory results through the Web site were identified. Then, the required changes were made to the hospital Web site based on patients' viewpoints and priorities. Third, patients were divided into two groups. The first group received their laboratory results through the Web site on the date had been announced during their visit to the laboratory. The second group was informed by SMS once their results were shown on the Web site. After receiving laboratory results, patients' satisfaction was evaluated.

RESULTS

More than half of the participants (n = 53, 55.8%) were highly satisfied with receiving the results electronically. The higher number of people in SMS group (n = 9, 20.9%) reported that they were satisfied with time-saving compared to other group (n = 2, 3.8%) (P = .04). Participants after receiving the results through the Web site considered the functionalities of reprinting (P < .0001) and timeliness (P = .017) more important.

CONCLUSION

Integrating laboratory results into the hospital Web site based on the patients' viewpoints and priorities can improve patient satisfaction and lower the patients' concern regarding confidentiality of their results.

摘要

背景

患者可通过多种技术获取实验室检查结果。本研究的目的是根据患者的观点和优先事项将实验室检查结果整合到医院网站上，并衡量患者的满意度。

方法

这项描述性分析研究于2015年进行。首先，向200名患者发放问卷，以评估患者通过网站接收实验室检查结果的优先事项。其次，确定同意（n = 95）通过网站接收其实验室检查结果的患者。然后，根据患者的观点和优先事项对医院网站进行必要的更改。第三，将患者分为两组。第一组在访问实验室时宣布的日期通过网站接收其实验室检查结果。第二组在其结果显示在网站上后通过短信得到通知。在收到实验室检查结果后，评估患者的满意度。

结果

超过一半的参与者（n = 53，55.8%）对以电子方式接收结果非常满意。短信组中更多的人（n = 9，20.9%）报告说，与另一组（n = 2，3.8%）相比，他们对节省时间感到满意（P = .04）。通过网站收到结果的参与者认为重新打印功能（P < .0001）和及时性（P = .017）更为重要。