Department of Business Administration, Chung Hua University, Hsinchu, Taiwan.
Ph.D. Program of Technology Management, Chung Hua University, Hsinchu, Taiwan.
PLoS One. 2018 Apr 11;13(4):e0194886. doi: 10.1371/journal.pone.0194886. eCollection 2018.
Numerous factors affect how people choose a fine dining restaurant, including food quality, service quality, food safety, and hedonic value. A conceptual framework for evaluating restaurant selection behavior has not yet been developed. This study surveyed 150 individuals with fine dining experience and proposed the use of mental accounting and axiomatic design to construct a consumer economic behavior model. Linear and logistic regressions were employed to determine model correlations and the probability of each factor affecting behavior. The most crucial factor was food quality, followed by service and dining motivation, particularly regarding family dining. Safe ingredients, high cooking standards, and menu innovation all increased the likelihood of consumers choosing fine dining restaurants.
许多因素会影响人们选择高级餐厅,包括食物质量、服务质量、食品安全和享乐价值。目前还没有评估餐厅选择行为的概念框架。本研究调查了 150 名有高级餐厅用餐经验的个人,并提出使用心理账户和公理设计来构建消费者经济行为模型。采用线性和逻辑回归来确定模型相关性和每个因素影响行为的概率。最重要的因素是食物质量,其次是服务和用餐动机,尤其是家庭用餐。安全的食材、高标准的烹饪和菜单创新都增加了消费者选择高级餐厅的可能性。