Kessler Dorothy, Walker Ian, Sauvé-Schenk Katrine, Egan Mary
a School of Rehabilitation Therapy , Queen's University , Kingston , Canada.
b Rotman Research Institute , Toronto , Canada.
Scand J Occup Ther. 2019 Jul;26(5):315-324. doi: 10.1080/11038128.2018.1465119. Epub 2018 Apr 19.
Client-centred goal setting is central to the process of enabling occupation. Yet, there are multiple barriers to incorporating client-centred goal setting in practice. We sought to determine what might facilitate or impede the formation of client-centred goals in a context highly supportive of client-centred goal setting Methods: We used conversational analysis to examine goal-setting conversations that took place during a pilot trial of Occupational Performance Coaching for stroke survivors. Twelve goal-setting sessions were purposively selected, transcribed, and analyzed according to conventions for conversation analysis.
Two main types of interactions were observed: introductory actions and goal selection actions. Introductory actions set the context for goal setting and involved sharing information and seeking clarification related to goal requirements and clients' occupational performance competencies. Goal selection actions were a series of interactions whereby the goals were explored, endorsed or dropped.
Client-centred occupational performance goals may be facilitated through placing goal-setting in the context of life changes and lifelong development of goals, and through listening to clients' stories. Therapists may improve consistency in adoption of client-suggested goals through clarifying meaning attached to goals and being attuned to power dynamics and underlying values and beliefs around risk and goal attainability.
以客户为中心的目标设定是促进职业参与过程的核心。然而,在实践中纳入以客户为中心的目标设定存在多种障碍。我们试图确定在高度支持以客户为中心的目标设定的背景下,哪些因素可能促进或阻碍以客户为中心的目标的形成。方法:我们使用对话分析来检查在中风幸存者职业表现辅导试点试验期间发生的目标设定对话。有目的地选择了12次目标设定会议,进行转录,并根据对话分析的惯例进行分析。
观察到两种主要的互动类型:介绍性行动和目标选择行动。介绍性行动为目标设定奠定了背景,包括分享信息以及寻求与目标要求和客户职业表现能力相关的澄清。目标选择行动是一系列互动,通过这些互动对目标进行探索、认可或放弃。
通过将目标设定置于生活变化和目标的终身发展背景中,并倾听客户的故事,可能有助于以客户为中心的职业表现目标的实现。治疗师可以通过澄清目标所附带的含义,并关注围绕风险和目标可实现性的权力动态以及潜在价值观和信念,来提高采纳客户建议目标的一致性。