走向数字化:医院全面实施电子病历及数字化转型的准备清单。
Going digital: a checklist in preparing for hospital-wide electronic medical record implementation and digital transformation.
作者信息
Scott Ian A, Sullivan Clair, Staib Andrew
机构信息
Princess Alexandra Hospital, 199 Ipswich Road, Brisbane, Qld 4102, Australia.
出版信息
Aust Health Rev. 2019 Jul;43(3):302-313. doi: 10.1071/AH17153.
Objective In an era of rapid digitisation of Australian hospitals, practical guidance is needed in how to successfully implement electronic medical records (EMRs) as both a technical innovation and a major transformative change in clinical care. The aim of the present study was to develop a checklist that clearly and comprehensively defines the steps that best prepare hospitals for EMR implementation and digital transformation. Methods The checklist was developed using a formal methodological framework comprised of: literature reviews of relevant issues; an interactive workshop involving a multidisciplinary group of digital leads from Queensland hospitals; a draft document based on literature and workshop proceedings; and a review and feedback from senior clinical leads. Results The final checklist comprised 19 questions, 13 related to EMR implementation and six to digital transformation. Questions related to the former included organisational considerations (leadership, governance, change leaders, implementation plan), technical considerations (vendor choice, information technology and project management teams, system and hardware alignment with clinician workflows, interoperability with legacy systems) and training (user training, post-go-live contingency plans, roll-out sequence, staff support at point of care). Questions related to digital transformation included cultural considerations (clinically focused vision statement and communication strategy, readiness for change surveys), management of digital disruption syndromes and plans for further improvement in patient care (post-go-live optimisation of digital system, quality and benefit evaluation, ongoing digital innovation). Conclusion This evidence-based, field-tested checklist provides guidance to hospitals planning EMR implementation and separates readiness for EMR from readiness for digital transformation. What is known about the topic? Many hospitals throughout Australia have implemented, or are planning to implement, hospital wide electronic medical records (EMRs) with varying degrees of functionality. Few hospitals have implemented a complete end-to-end digital system with the ability to bring about major transformation in clinical care. Although the many challenges in implementing EMRs have been well documented, they have not been incorporated into an evidence-based, field-tested checklist that can practically assist hospitals in preparing for EMR implementation as both a technical innovation and a vehicle for major digital transformation of care. What does this paper add? This paper outlines a 19-question checklist that was developed using a formal methodological framework comprising literature review of relevant issues, proceedings from an interactive workshop involving a multidisciplinary group of digital leads from hospitals throughout Queensland, including three hospitals undertaking EMR implementation and one hospital with complete end-to-end EMR, and review of a draft checklist by senior clinical leads within a statewide digital healthcare improvement network. The checklist distinguishes between issues pertaining to EMR as a technical innovation and EMR as a vehicle for digital transformation of patient care. What are the implications for practitioners? Successful implementation of a hospital-wide EMR requires senior managers, clinical leads, information technology teams and project management teams to fully address key operational and strategic issues. Using an issues checklist may help prevent any one issue being inadvertently overlooked or underemphasised in the planning and implementation stages, and ensure the EMR is fully adopted and optimally used by clinician users in an ongoing digital transformation of care.
目的 在澳大利亚医院快速数字化的时代,需要有关如何成功实施电子病历(EMR)的实用指南,这既是一项技术创新,也是临床护理方面的重大变革。本研究的目的是制定一份清单,清晰、全面地界定为EMR实施和数字化转型做好最佳准备的医院所需采取的步骤。方法 该清单是使用一个正式的方法框架制定的,该框架包括:对相关问题的文献综述;一个由昆士兰医院多学科数字主管组成的互动研讨会;基于文献和研讨会记录的一份草案文件;以及高级临床主管的审查和反馈。结果 最终清单包含19个问题,其中13个与EMR实施相关,6个与数字化转型相关。与EMR实施相关的问题包括组织方面的考量(领导力、治理、变革领导者、实施计划)、技术方面的考量(供应商选择、信息技术和项目管理团队、系统及硬件与临床医生工作流程的匹配度、与遗留系统的互操作性)以及培训(用户培训、上线后应急计划、推广顺序、护理点的员工支持)。与数字化转型相关的问题包括文化方面的考量(以临床为重点的愿景声明和沟通策略、变革准备情况调查)、数字干扰综合征的管理以及患者护理进一步改善计划(上线后数字系统的优化、质量和效益评估、持续的数字创新)。结论 这份基于证据且经过实地测试的清单为计划实施EMR的医院提供了指导,并将EMR准备情况与数字化转型准备情况区分开来。关于该主题已知的情况是什么?澳大利亚各地的许多医院已经实施或计划实施具有不同功能程度的全院范围电子病历(EMR)。很少有医院实施了能够在临床护理方面带来重大变革的完整端到端数字系统。尽管实施EMR存在的诸多挑战已有详细记录,但它们尚未被纳入一份基于证据且经过实地测试的清单,该清单实际上可以帮助医院为EMR实施做好准备,这既是一项技术创新,也是护理重大数字转型的工具。本文补充了什么?本文概述了一份包含19个问题的清单,该清单是使用一个正式的方法框架制定的,该框架包括对相关问题的文献综述、来自一个由昆士兰各地医院多学科数字主管组成的互动研讨会的记录,其中包括三家正在实施EMR的医院和一家拥有完整端到端EMR的医院,以及全州数字医疗改善网络内高级临床主管对一份清单草案的审查。该清单区分了与作为技术创新的EMR相关的问题和与作为患者护理数字转型工具的EMR相关的问题。对从业者有何影响?成功实施全院范围的EMR需要高级管理人员、临床主管、信息技术团队和项目管理团队充分解决关键的运营和战略问题。使用问题清单可能有助于防止在规划和实施阶段任何一个问题被无意中忽视或重视不足,并确保在护理的持续数字转型中临床用户能够充分采用并最佳使用EMR。