Cruz Heriberto Eddie, Gawrys Janie, Thompson Donna, Mejia Jairo, Rosul Linda, Lazar Danielle
Access Community Health Network, Chicago, Illinois.
J Ambul Care Manage. 2018 Jul/Sep;41(3):225-237. doi: 10.1097/JAC.0000000000000230.
In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. "Dramatic Performance Improvement" (DPI) included the adoption of modified open access scheduling and practice changes designed to improve capacity and the ability to balance supply and demand. This article describes DPI implementation, strategies, and associated outcomes, including a 20% decrease in no-show rate, a 33% drop in time to the third next available appointment (TNAA), a 37% decrease in cycle time, and a 13% increase in patient satisfaction.
2012年，“Access社区健康网络”，一个在大芝加哥地区拥有36家健康中心的联邦合格健康中心（FQHC）网络，启动了一项为期3年的改善患者就医机会的计划。“显著绩效改进”（DPI）包括采用改良的开放式预约安排以及旨在提高能力和平衡供需能力的实践变革。本文描述了DPI的实施、策略及相关成果，包括失约率降低20%，到第三次可预约时间（TNAA）缩短33%，周期时间缩短37%，患者满意度提高13%。
