Dabney Beverly W, Linton Mary, Duncan Chelsea, Koonmen Jamie
About the Authors The authors are faculty at the University of Michigan-Flint School of Nursing, Flint, Michigan. Beverly W. Dabney, PhD, RN, is an assistant professor in the RN-to-BSN program. Mary Linton, DNP, RN, NNP-BC, CNE, is an assistant professor in the RN-to-BSN program. Chelsea Duncan, JD, is data manager for the School of Nursing. Jamie Koonmen, MSN, RN, is associate director of the RN-to-BSN program. For more information, contact Dr. Dabney at
Nurs Educ Perspect. 2019 Jan/Feb;40(1):41-43. doi: 10.1097/01.NEP.0000000000000331.
With the nursing profession requiring a more educated workforce, RN-to-BSN program enrollment has increased. Therefore, many nursing schools have expanded these programs and incorporated online learning components. The purpose of this study was to explore student expectations and perceptions of a Midwestern university's RN-to-BSN program. A modified SERVQUAL tool was used to measure student perceptions of six quality dimensions: empathy, assurance, responsiveness, reliability, website content, and e-learning quality. Results showed that the expectation-perception gap was greatest for responsiveness (-0.506) and least for website content (-0.156). Results from this and future gap analyses will be used to develop quality improvement measures.
随着护理行业对劳动力教育水平要求的提高，注册护士到护理学学士课程的入学人数有所增加。因此，许多护理学校扩大了这些课程，并纳入了在线学习部分。本研究的目的是探讨学生对一所中西部大学的注册护士到护理学学士课程的期望和看法。使用一种经过修改的SERVQUAL工具来衡量学生对六个质量维度的看法：同理心、保证性、响应性、可靠性、网站内容和电子学习质量。结果表明，响应性方面的期望-感知差距最大（-0.506），而网站内容方面的差距最小（-0.156）。本次及未来差距分析的结果将用于制定质量改进措施。
