Forsström David, Jansson-Fröjmark Markus, Hesser Hugo, Carlbring Per
Department of Psychology, Stockholm University, Stockholm, Sweden.
Centre for Psychiatry Research, Department of Clinical Neuroscience, Stockholm, Sweden.
Internet Interv. 2017 Mar 23;8:53-62. doi: 10.1016/j.invent.2017.03.003. eCollection 2017 Jun.
Online gambling, encompassing a wide variety of activities and around-the-clock access, can be a potential risk factor for gamblers who tend to gamble excessively. Yet, the advent of online gambling has enabled responsible gambling (RG) features that may help individuals to limit their gambling behaviour. One of these features is RG tools that track gamblers' behaviour, performs risk assessments and provides advice to gamblers. This study investigated users' views and experiences of the RG tool Playscan from a qualitative perspective using a semi-structured interview. The tool performs a risk assessment on a three-step scale (low, medium and high risk). Users from every risk category were included. Twenty interviews were carried out and analysed using thematic analysis. Two main themes with associated sub-themes were identified: "Usage of Playscan and the gambling site" and "Experiences of Playscan". Important experiences in the sub-themes were lack of feedback from the tool and confusion when signing up to use Playscan. These experiences counteracted positive attitudes that should have promoted usage of the tool. Providing more feedback directly to users is a suggested solution to increase usage of the RG tool.
在线赌博涵盖各种各样的活动且全天候均可参与，对于那些容易过度赌博的人来说，可能是一个潜在的风险因素。然而，在线赌博的出现带来了负责任赌博（RG）功能，这些功能可能有助于个人限制其赌博行为。其中一项功能是RG工具，它可以跟踪赌徒的行为、进行风险评估并为赌徒提供建议。本研究使用半结构化访谈，从定性的角度调查了用户对RG工具Playscan的看法和体验。该工具在一个三步量表（低、中、高风险）上进行风险评估。每个风险类别的用户都被纳入其中。进行了20次访谈，并使用主题分析进行了分析。确定了两个主要主题及相关子主题：“Playscan和赌博网站的使用情况”以及“Playscan的体验”。子主题中的重要体验包括工具缺乏反馈以及注册使用Playscan时的困惑。这些体验抵消了本应促进该工具使用的积极态度。直接向用户提供更多反馈是增加RG工具使用的一个建议解决方案。
