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护士制服对护患互动的影响:患者视角

The Impact of Nurses' Uniforms on Nurse-Patient Interactions: Patients' Perspectives.

作者信息

Tam Wai Yi, Ng Deborah Li Li, Kowitlawakul Yanika

机构信息

Author Affiliations: Registered Nurse (Ms Tam), Emergency Department, and Nurse Clinician (Ms Ng), Nursing Division, Sengkang General Hospital, Singapore; and Associate Professor (Dr Kowitlawakul), Alice Lee Centre for Nursing Studies, National University of Singapore.

出版信息

J Nurs Adm. 2018 Oct;48(10):526-532. doi: 10.1097/NNA.0000000000000661.

DOI:10.1097/NNA.0000000000000661
PMID:30239449
Abstract

OBJECTIVES

The aim of this study was to explore patients' perceptions toward the nursing uniforms used in a hospital in Singapore and how different uniforms impact nurse-patient interactions.

BACKGROUND

Nursing uniforms act as a form of nonverbal communication. However, implications of the increasing variety of nursing uniforms on patients' perceptions of nurses and nurse-patient interactions are unexplored.

METHODS

An exploratory qualitative study design using semistructured interviews was adopted for the study. Twenty-one patients agreed to be interviewed. An audio recorder was used during data collection. The thematic analysis method was used for data analysis.

RESULTS

Four major themes were identified: identity, subjectivity, suitability, and inconsequential. Nurses' uniform was regarded as a representation of identity. Suitability of the uniform for nurses was a main concern for patients. However, nurses' uniforms were inconsequential to nurse-patient interactions.

CONCLUSION

Patients' perceptions of nurses' uniforms were highly subjective and have no substantial impact on nurse-patient interactions.

摘要

目的

本研究旨在探讨新加坡一家医院患者对护士制服的看法,以及不同制服如何影响护患互动。

背景

护士制服是非语言沟通的一种形式。然而,护士制服种类日益增多对患者对护士的看法及护患互动的影响尚未得到探讨。

方法

本研究采用探索性定性研究设计,通过半结构化访谈进行。21名患者同意接受访谈。数据收集过程中使用了录音机。数据分析采用主题分析法。

结果

确定了四个主要主题:身份认同、主观性、适用性和无关紧要。护士制服被视为身份的象征。制服对护士的适用性是患者主要关心的问题。然而,护士制服对护患互动并无影响。

结论

患者对护士制服的看法高度主观,对护患互动没有实质性影响。

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