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作者信息

Gloanec Marie, Capuano Frédéric, Sainte-Croix Damien, May-Michelangeli Laetitia

机构信息

Service Évaluation et outils pour la qualité et la sécurité des soins (EvOQSS), direction de l'Amélioration de la qualité et de la sécurité des soins, Haute Autorité de santé, 5, avenue du Stade-de-France, 93218 Saint-Denis-La-Plaine, France.

出版信息

Soins. 2018 Oct;63(829):23-26. doi: 10.1016/j.soin.2018.07.007.

DOI:10.1016/j.soin.2018.07.007

PMID:30366698

Abstract

E-SATIS NATIONAL SURVEY, MEASURING PATIENT SATISFACTION AND EXPERIENCE.: Since 2015, the French National Health Authority has been managing and rolling out the national programme for measuring patient satisfaction and experience, called 'e-Satis'. Thanks to this evaluation, it has produced, for all participating healthcare facilities, detailed and continuous results, in order to guide the improvement of the quality of practices and the organisation of care. The National Health Authority must now look to consolidate the programme, notably through greater patient participation and the appropriation of the results by professionals.

摘要

电子满意度全国调查

衡量患者满意度与就医体验。自2015年起，法国国家卫生管理局一直在管理并推行一项名为“电子满意度（e-Satis）”的全国性患者满意度与就医体验衡量计划。通过这项评估，它为所有参与的医疗机构提供了详细且持续的结果，以指导医疗实践质量的提升和医疗服务的组织安排。国家卫生管理局现在必须着眼于巩固该计划，特别是通过提高患者参与度以及让专业人员运用这些结果来实现。