Yameogo Aristide Relwendé, Millogo Georges Rosario Christian, Palm Arlette Flore, Bamouni Joel, Mandi Germain Dakaboué, Kologo Jonas Koudougou, Samadoulougou André Koudnoaga, Zabsonre Patrice
Service de Cardiologie du Centre Hospitalier Universitaire Yalgado Ouédraogo, Ouagadougou, Burkina Faso.
Unité de Formation et de Recherches en Sciences de la Santé (UFR/SDS), Université de Ouagadougou, Burkina Faso.
Pan Afr Med J. 2017 Nov 27;28:267. doi: 10.11604/pamj.2017.28.267.13288. eCollection 2017.
Patients' satisfaction is an important component of health care quality evaluation. Patients and physicians are now care partners. This new relationship deserves to be evaluated. Our study aimed to evaluate the satisfaction of patients hospitalized in the Department of Cardiology at the University Hospital Yalgado Ouedraogo.
We conducted a cross-sectional descriptive study with a single data collection phase of all the patients hospitalized from 1 January to 30 June 2014. We administered SAPHORA questionnaire adapted to suit our context. The scores and the satisfaction rates were calculated according to the studied parameters.
During the study period we collected data from 230 patients. The mean hospitalization time was approximately 10 days. 125 (53.2%) men were enrolled in the study, sex ratio was 1.1. 32% (n = 75) of patients were unschooled. Public servants accounted for 24.3% (n = 57) of our study population. The average age of our sample was 50.7 years. Patients over the age of 65 years accounted for 25.6% of the study population. 113 (48.1%) patients had been admitted as medical emergencies. 21 patients (8.9%) had a history of hospitalization in the Depatment of Cardiology. Dilated cardiomyopathy was the diagnosis made during hospitalization in 75 (32%) cases. The overall score of satisfaction of the patients treated in the Department of Cardiology was 78.3%. Satisfaction score on hospital admission was 68.1% and on patients' comfort was 65.8%. Satisfaction score on health care quality and on hospital discharge planning was 84.7% and 84.5% respectively. Patients' suggestions for improvement were based on comfort during hospital stay in 99 (42.1%) cases and on staff identification in 176 (74.9%) cases.
The evaluation of the satisfaction is infrequent in our country. It is becoming increasingly frequent in western countries using common and validated tools. It is an important aspect that our hospitals should include in order to increase quality approach to accreditation.
患者满意度是医疗质量评估的重要组成部分。如今患者和医生是护理伙伴。这种新关系值得评估。我们的研究旨在评估在亚尔加杜·韦德拉奥果大学医院心内科住院患者的满意度。
我们进行了一项横断面描述性研究，在2014年1月1日至6月30日期间对所有住院患者进行单一阶段的数据收集。我们使用了根据我们的情况改编的SAPHORA问卷。根据研究参数计算得分和满意度。
在研究期间，我们收集了230名患者的数据。平均住院时间约为10天。125名（53.2%）男性参与了研究，性别比为1.1。32%（n = 75）的患者未受过教育。公务员占我们研究人群的24.3%（n = 57）。我们样本的平均年龄为50.7岁。65岁以上的患者占研究人群的25.6%。113名（48.1%）患者因医疗紧急情况入院。21名（8.9%）患者有在心内科住院的病史。75例（32%）住院期间诊断为扩张型心肌病。心内科治疗患者的总体满意度为78.3%。入院时的满意度为68.1%，患者舒适度方面的满意度为65.8%。医疗质量和出院计划方面的满意度分别为84.7%和84.5%。患者提出的改进建议中，99例（42.1%）基于住院期间的舒适度，176例（74.9%）基于工作人员识别。
在我国，满意度评估并不常见。在西方国家，使用通用且经过验证的工具进行满意度评估越来越频繁。这是我们医院为提高认证质量而应纳入的一个重要方面。
