Tsironi Spyridoula, Koulierakis George
Neonatal Intensive Care Unit, Pediatric Hospital "Aghia Sophia", Athens, Greece.
Department of Sociology, National School of Public Health, Athens, Greece.
Jpn J Nurs Sci. 2019 Apr;16(2):212-220. doi: 10.1111/jjns.12239. Epub 2018 Nov 25.
To explore the relationship of parental satisfaction with sociodemographic variables and to identify the possible determinants in pediatric and surgical wards of two public pediatric hospitals in Greece.
The validated Swedish Pyramid Questionnaire that measures parental satisfaction with the quality of care was used. A convenience sample of 352 parents (response rate: 88%) was collected from two major pediatric public hospitals in Athens, Greece, from February to April, 2016. The satisfaction questions focused on eight domains: information on illness, information on routines, accessibility, medical treatment, care processes, staff attitudes, parental participation, and the staff work environment.
The parents of the hospitalized children were highly satisfied with the behavior of the healthcare providers and the medical and nursing care that was provided, but they were less satisfied with accessibility in the hospital. The marital status and child's length of stay in the hospital seemed to affect the most dimensions of parental satisfaction, with the married parents whose child's length of stay was short expressing higher levels of satisfaction.
Healthcare providers' approaches should be modified for parental satisfaction to be improved and parents' sociodemographics while providing health care. Nurses should enhance the quality of nursing care.
探讨希腊两家公立儿童医院儿科和外科病房中父母满意度与社会人口统计学变量之间的关系，并确定可能的决定因素。
使用经过验证的瑞典金字塔问卷来衡量父母对护理质量的满意度。2016年2月至4月，从希腊雅典的两家主要公立儿童医院收集了352名父母的便利样本（回复率：88%）。满意度问题集中在八个领域：疾病信息、日常信息、可及性、医疗治疗、护理过程、工作人员态度、父母参与度以及工作人员工作环境。
住院儿童的父母对医护人员的行为以及所提供的医疗和护理服务高度满意，但他们对医院的可及性不太满意。婚姻状况和孩子在医院的住院时间似乎对父母满意度的多个维度影响最大，孩子住院时间短的已婚父母满意度更高。
为了提高父母满意度并在提供医疗保健时考虑父母的社会人口统计学因素，应调整医护人员的方法。护士应提高护理质量。
