沙特阿拉伯患者对门诊物理治疗的满意度。
Patient satisfaction with outpatient physical therapy in Saudi Arabia.
作者信息
Algudairi Ghadah, Al-Eisa Einas S, Alghadir Ahmad H, Iqbal Zaheen Ahmed
机构信息
Physical Therapy Department, Security Forces Hospital, Riyadh, Kingdom of Saudi Arabia.
Rehabilitation Research Chair, College of Applied Medical Sciences, King Saud University, Riyadh, Kingdom of Saudi Arabia.
出版信息
BMC Health Serv Res. 2018 Nov 26;18(1):888. doi: 10.1186/s12913-018-3646-0.
BACKGROUND
Patient satisfaction (PS) is a key measure of the quality and outcome of healthcare systems which reflects patients' experiences. The purpose of this study was to assess overall PS with outpatient physical therapy (PT) care in Saudi Arabia and identify associated characteristics and components.
METHODS
Four hundred patients who received PT treatment during 2017 were invited to participate in this study. The MedRisk Instrument for Measuring Patient Satisfaction with Physical Therapy Care (MRPS) was used to assess PS.
RESULTS
The average age of 358 (90%) respondents was 38.1 (SD 12.7) years, and a majority (77%) of them were female. At least 76% respondents reported feeling better after PT treatment, while the mean global satisfaction score of all respondents as per the MRPS was 3.56, indicating high satisfaction.
CONCLUSION
PT is still at an early stage of development in Saudi Arabia and is an integral part of the healthcare sector. PS is the key to identify areas for improvement and provide high quality healthcare to the public.
背景
患者满意度（PS）是医疗保健系统质量和结果的关键衡量指标，反映了患者的就医体验。本研究的目的是评估沙特阿拉伯门诊物理治疗（PT）护理的总体患者满意度，并确定相关特征和组成部分。
方法
邀请了2017年接受PT治疗的400名患者参与本研究。使用MedRisk物理治疗护理患者满意度测量工具（MRPS）来评估患者满意度。
结果
358名（90%）受访者的平均年龄为38.1岁（标准差12.7），其中大多数（77%）为女性。至少76%的受访者表示PT治疗后感觉有所好转，而根据MRPS，所有受访者的平均总体满意度得分为3.56，表明满意度较高。
结论
PT在沙特阿拉伯仍处于发展初期，是医疗保健部门的一个组成部分。患者满意度是识别改进领域并为公众提供高质量医疗保健的关键。
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