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大学教师情商的解释模型及其与压力、职业倦怠综合征和非言语沟通的关联

An Explanatory Model of Emotional Intelligence and Its Association with Stress, Burnout Syndrome, and Non-Verbal Communication in the University Teachers.

作者信息

Puertas-Molero Pilar, Zurita-Ortega Félix, Chacón-Cuberos Ramón, Martínez-Martínez Asunción, Castro-Sánchez Manuel, González-Valero Gabriel

机构信息

Department of Nursey School, University of Atacama, 1530000 Copiapó, Chile.

Department of Didactics of Musical, Plastic and Corporal Expression, University of Granada, 18071 Granada, Spain.

出版信息

J Clin Med. 2018 Dec 7;7(12):524. doi: 10.3390/jcm7120524.

Abstract

The present study set out to define and contrast an explanatory model of perception of stress, the dimensions of burnout syndrome, emotional intelligence, and non-verbal communication in a sample of university teachers. A total of 1316 teachers from Spain, aged between 24 and 70 years (M = 45.64, SD = 10.33) and evenly distributed between both sexes, participated. The measurement instruments employed were the Perceived Stress Scale (PSS), the Maslach Burnout Inventory (MBI), the Trait Meta-Mood Scale (TMMS-24), and the Nonverbal Immediacy Scale (NIS) A structural equation model was produced that demonstrated adequate fit to the empirical data (130,259; df = 9; < 0.001; CFI = 0.907; NIF = 0.914; IFI = 0.923; RMSEA = 0.077). Results revealed that stress relates positively with emotional exhaustion and negatively with personal fulfilment. Emotional exhaustion was associated directly with emotional attention and inversely with emotional clarity and emotional repair, with these being linked to personal fulfilment. Both emotional clarity and repair related positively with non-verbal communication. Conclusions from the present study are that emotional intelligence and body language are two relevant factors in the prevention of burnout syndrome, and as a result can help to ensure the mental wellbeing of university teachers.

摘要

本研究旨在界定并对比大学教师样本中压力感知、职业倦怠综合征维度、情商和非言语沟通的一种解释模型。共有1316名来自西班牙的教师参与,年龄在24岁至70岁之间(M = 45.64,SD = 10.33),男女分布均匀。所使用的测量工具包括感知压力量表(PSS)、马氏职业倦怠量表(MBI)、特质元情绪量表(TMMS - 24)和非言语即时性量表(NIS)。构建了一个结构方程模型,该模型显示出与实证数据具有良好的拟合度(χ² = 130.259;df = 9;p < 0.001;CFI = 0.907;NFI = 0.914;IFI = 0.923;RMSEA = 0.077)。结果表明,压力与情绪耗竭呈正相关,与个人成就感呈负相关。情绪耗竭直接与情绪关注相关,与情绪清晰度和情绪修复呈负相关,而情绪清晰度和情绪修复又与个人成就感相关。情绪清晰度和修复都与非言语沟通呈正相关。本研究的结论是,情商和肢体语言是预防职业倦怠综合征的两个相关因素,因此有助于确保大学教师的心理健康。

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