Stirling Paul, Jenkins Paul J, Clement Nicholas D, Duckworth Andrew D, McEachan Jane E
1 Queen Margaret Hospital, Dunfermline, UK.
2 Glasgow Royal Infirmary, Glasgow, UK.
J Hand Surg Eur Vol. 2019 Mar;44(3):290-295. doi: 10.1177/1753193418819686. Epub 2018 Dec 19.
The Friends and Family Test, a variant of the Net Promoter Score, was adapted for the National Health Service to evaluate overall patient satisfaction and how likely patients are to recommend an intervention. It ranges from -100 to 100. Positive scores indicate good performance. This study quantifies the scores in 810 patients at a mean of 14 months following four common procedures. The score was 83 for trigger finger release ( n = 103), 68 for carpal tunnel decompression ( n = 467), 62 for surgery for Dupuytren's disease ( n = 224) and 44 for ganglia excision ( n = 16). Our study indicates that these procedures are highly valued and are recommended by patients according to the Friends and Family Test. The results of the Friends and Family Test correlated well with postoperative functional improvement and satisfaction. We conclude from this study that a compound score based on the Friends and Family Test is a useful addition to traditional measures of patient satisfaction. Level of evidence: II.
“亲友测试”是净推荐值的一种变体，已被英国国民医疗服务体系采用，用于评估患者的总体满意度以及患者推荐某项干预措施的可能性。其评分范围为-100至100。正数分数表明表现良好。本研究对810例患者在接受四种常见手术后平均14个月时的评分进行了量化。扳机指松解术（n = 103）的评分为83分，腕管减压术（n = 467）为68分，掌腱膜挛缩症手术（n = 224）为62分，腱鞘囊肿切除术（n = 16）为44分。我们的研究表明，这些手术受到高度重视，并且根据“亲友测试”，患者会推荐这些手术。“亲友测试”的结果与术后功能改善和满意度密切相关。我们从这项研究中得出结论，基于“亲友测试”的综合评分是对传统患者满意度测量方法的有益补充。证据级别：II级。
