Lawal Bolarinde Joseph, Agbla Schadrac C, Bola-Lawal Queen Nkeiruka, Afolabi Muhammed O, Ihaji Elvis
Medical Research Council Unit, Fajara, The Gambia.
FCT Hospitals Management Board, Abuja, Nigeria.
J Patient Exp. 2018 Dec;5(4):250-257. doi: 10.1177/2374373517752696. Epub 2018 Feb 5.
Patients' satisfaction remains an important tool for evaluating quality of care in the emerging global trend of patient-centered care.
To assess satisfaction with care received by patients at public secondary hospitals in Abuja, north central Nigeria.
We measured patients' satisfaction using structured questionnaire, and Cronbach α was used to assess consistency in item responses. A multivariate mixed-effects linear regression was fitted to identify factors influencing the overall satisfaction.
All satisfaction domains tested were scored at "intermediate-positive levels" except for the "feeling being valued and appreciated as patients" domain that scored the least positive response level. On the overall, respondents rated the hospitals at high satisfaction level. There was a significant positive association between patients' satisfaction and careful listening of care providers; patients' perception of being valued and appreciated by the hospital staff ( = .003 and = .001, respectively).
Our findings suggest high satisfaction of care at public hospitals in Abuja Nigeria. Patients satisfaction survey should be integrated into hospital management planning and administration as part of quality improvement.
在以患者为中心的护理这一全球新趋势中，患者满意度仍然是评估护理质量的一项重要工具。
评估尼日利亚中北部阿布贾公立二级医院患者对所接受护理的满意度。
我们使用结构化问卷来衡量患者满意度，并采用克朗巴哈α系数评估各项目回答的一致性。采用多元混合效应线性回归来确定影响总体满意度的因素。
除了“作为患者被重视和赞赏的感受”这一领域的积极回应水平最低外，所有测试的满意度领域得分均处于“中等偏上水平”。总体而言，受访者对医院的满意度较高。患者满意度与护理人员的认真倾听、患者对医院工作人员重视和赞赏的感知之间存在显著正相关（分别为 =.003和 =.001）。
我们的研究结果表明，尼日利亚阿布贾的公立医院护理满意度较高。患者满意度调查应作为质量改进的一部分纳入医院管理规划和管理中。
