Deji-Dada Olabisi Olamide, Dada Samuel Ayokunle, Ogunlusi Johnson Dare, Solomon Olusoji Abidemi
Department of Family Medicine, Ekiti State University Teaching Hospital, Ado-Ekiti, Nigeria.
Department of Medicine, Ekiti State University Teaching Hospital, Ado-Ekiti, Nigeria.
Afr J Emerg Med. 2021 Jun;11(2):321-324. doi: 10.1016/j.afjem.2021.03.015. Epub 2021 Apr 27.
Patient satisfaction is a measure of the extent to which patients are contented with the health care they received from their health care provider.
The goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and to determine the factors affecting the satisfaction.
A cross-sectional study was conducted over four months among patients admitted into the Emergency Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from the participants using a pre-tested structured questionnaire.
Out of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and 27.6% requested for availability of more facilities.
A high percentage of the patients were satisfied with the overall service in our Emergency Centre while some other areas require improvement.
患者满意度是衡量患者对从医疗服务提供者处获得的医疗保健满意程度的指标。
本研究的目的是衡量急诊中心患者的满意度，并确定影响满意度的因素。
在四个月的时间里，对入住医院急诊中心的患者进行了一项横断面研究。由经过培训的人员采用系统抽样方法，使用预先测试的结构化问卷从参与者那里收集数据。
在199名参与的患者中，51.3%的患者对急诊中心的接待评价为非常好，而只有9.0%的参与者认为疼痛控制速度非常好。手术干预时间的评价中，分别有57.3%和9.5%的患者认为非常好和优秀。护士和医生在5个评分领域的总体态度上获得了可比的值。总体而言，90.5%的参与者对医院急诊中心的服务和体验感到满意，然而，建议改进的方面包括增加51.8%的工作人员、提供41.2%的更多设备，以及27.6%的人要求提供更多设施。
我们急诊中心的大部分患者对整体服务感到满意，而其他一些方面需要改进。
