Swiss Patient Safety Foundation, Zurich, Switzerland.
Executive Department for Quality and Risk Management, Landeskrankenhaus-Universitatsklinikum Graz, Graz, Austria.
J Invest Surg. 2020 Sep;33(8):730-738. doi: 10.1080/08941939.2018.1554016. Epub 2019 Jan 15.
: In perioperative care, communication about patient safety concerns is both difficult and valuable. Research into speaking up has mostly been conducted in single countries; the aim of this study was to compare speaking up-related climate and behaviors in academic and nonacademic hospitals. : The study is based on two surveys conducted in Austria and Switzerland. The Swiss survey was conducted in five nonacademic hospitals, the Austrian survey in one university hospital. : 768 questionnaires were returned (nonacademic: = 360; response rate: 37%; academic: = 408; response rate: 32%). There were differences ( < 0.001) concerning speaking up episodes (at least one episode of speaking up in the past four weeks) between nonacademic hospitals (68%) and the academic hospital (96%). Withholding voice was reported by 32% of nonacademic and 43% of academic staff ( = 0.003). The speak up-related climate in the Swiss sample was more positive. Nurses compared to doctors scored higher on all items of the "resignation scale." Important differences emerged in ratings of a clinical scenario of missed hand disinfection: Nonacademic health-care workers perceived the risk of harm for patients higher compared to academic (5.3 vs. 2.5; < 0.001). Responders higher in hierarchy felt better with speaking up in nonacademic hospitals. : The study is one of the first to address differences in academic and nonacademic hospitals in speaking up behaviors and demonstrated differences. This analysis helps to put local data in perspective and to target further activities for improvement.
在围手术期护理中,有关患者安全问题的沟通既困难又有价值。关于直言不讳的研究大多在单一国家进行;本研究旨在比较学术和非学术医院中与直言不讳相关的氛围和行为。
该研究基于在奥地利和瑞士进行的两项调查。瑞士的调查在五家非学术医院进行,奥地利的调查在一家大学医院进行。共收回 768 份问卷(非学术医院:=360;回应率:37%;学术医院:=408;回应率:32%)。非学术医院(68%)和学术医院(96%)之间在直言不讳的事件(过去四周至少发生过一次直言不讳的事件)方面存在差异( <0.001)。32%的非学术人员和 43%的学术人员报告了抑制言论( =0.003)。瑞士样本中的直言不讳相关氛围更为积极。与医生相比,护士在“辞职量表”的所有项目上的得分都更高。在一个关于手部消毒遗漏的临床场景的评分中出现了重要差异:与学术医院相比,非学术医疗机构的医护人员认为患者受到伤害的风险更高(5.3 比 2.5; <0.001)。在非学术医院中,层次结构较高的回应者更倾向于直言不讳。
该研究是首次在学术和非学术医院中探讨直言不讳行为差异的研究之一,并证明了存在差异。这种分析有助于正确看待当地数据,并针对进一步的改进活动。