Arroz Jorge A H, Candrinho Baltazar Neves, Mussambala Figueiredo, Chande Marta, Mendis Chandana, Dias Sónia, Martins Maria do Rosário O
World Vision International, Maputo, Mozambique.
National Malaria Control Programme, Maputo, Mozambique.
BMC Health Serv Res. 2019 Feb 1;19(1):86. doi: 10.1186/s12913-019-3929-0.
WhatsApp (WA) is the most recent and attractive applicative among Smartphone users. The use of WA in healthcare environment has been shown of multiple benefices. Mozambique team involved in 2017 bed nets universal coverage campaign (UCC) implemented a distant mentoring strategy using WA. This study aims to perform a descriptive analysis of the use of WA as a supplementary tool for mentoring provincial and district health teams during bed nets universal coverage campaign in Mozambique.
Using WA, a qualitative study was carried out between March and July 2017. Seven WA groups were created. One group for central-level team, and six groups corresponding to each implementation province. The WA content was analyzed, grouped into separate themes, and subject to information triangulation among researchers and group participants. Saturation guided the quantity and quality of information.
A total of 511 members were included in all WA groups. Of these, 96% were provincial WA groups. A total of 24,897 messages (text and images) were exchanged in all WA groups. The main communication form was text (22,660-91%), followed by images (2237-9%). Five themes emerged from content analyses: 1) administrative/financial, 2) logistic, 3) planning and implementation, 4) monitoring and evaluation, and 5) best practice.
The use of WA during universal coverage bed nets campaign implementation in Mozambique fostered central-level coordination, providing implementation support to district and provincial teams, and promoting wider and timely information sharing among group members.
WhatsApp（WA）是智能手机用户中最新且最具吸引力的应用程序。在医疗环境中使用WA已显示出多种益处。参与2017年蚊帐普及运动（UCC）的莫桑比克团队采用WA实施了远程指导策略。本研究旨在对在莫桑比克蚊帐普及运动期间将WA用作指导省和地区卫生团队的辅助工具的情况进行描述性分析。
2017年3月至7月间利用WA开展了一项定性研究。创建了7个WA群组。一个群组用于中央级团队，另外6个群组分别对应每个实施省份。对WA内容进行分析，归类为不同主题，并在研究人员和群组参与者之间进行信息三角互证。饱和度指导信息的数量和质量。
所有WA群组共纳入511名成员。其中，96%为省级WA群组。所有WA群组共交换了24897条消息（文本和图片）。主要沟通形式为文本（22660条，占91%），其次是图片（2237条，占9%）。内容分析产生了五个主题：1）行政/财务，2）后勤，3）规划与实施，4）监测与评估，5）最佳实践。
在莫桑比克普及蚊帐运动实施过程中使用WA促进了中央级协调，为地区和省级团队提供了实施支持，并促进了群组成员之间更广泛和及时的信息共享。
